Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Noe Gonzalez

Lorton

Summary

Bilingual and customer-focused professional with over 5 years of experience in high-volume retail and food service environments. Skilled in cash handling, team coordination, and loyalty program promotion. Seeking to bring strong communication and attention to detail to a bank teller role.

Overview

7
7
years of professional experience

Work History

Crew Member

PetSmart
09.2023 - Current
  • Enrolled customers in the PetSmart Rewards Program to encourage repeat business and build long-term customer loyalty.
  • Applied in-depth product knowledge to guide customers effectively, ensuring they found suitable products based on their needs.
  • Resolved customer concerns and complaints promptly, maintaining satisfaction and reinforcing brand trust.
  • Demonstrated adaptability and composure while excelling in a fast-paced, high-pressure environment.
  • Communicated clearly with both customers and colleagues to foster collaboration and provide consistent, high-quality service.

Cashier/Helping Hands

Wegmans Food Markets
11.2022 - 04.2025
  • Maintained a balanced register throughout shifts by accurately processing cash, card, and digital transactions; ensured proper change handling and quickly resolved discrepancies to minimize errors and maintain customer satisfaction.
  • Provided exceptional customer service by answering questions about store policies, promotions, and products, ensuring clarity and a smooth shopping experience.
  • Greeted customers with a professional, welcoming demeanor, creating a positive first impression and reinforcing brand trust.
  • Handled returns, exchanges, and refunds in strict compliance with company policies, while resolving issues diplomatically to protect customer relationships and minimize financial discrepancies.

Dunkin'
06.2018 - 06.2021
  • Managed cash handling and daily financial transactions, including register balancing and deposit preparation, ensuring accuracy and compliance with company procedures.
  • Ensured high-quality customer service in a fast-paced environment; prioritized customer needs and addressed concerns with professionalism and attention to detail.
  • Delegated tasks to team members to streamline operations and improve shift productivity while maintaining workflow consistency.
  • Trained new hires on company policies, customer service techniques, transaction procedures, and workplace safety protocols.

Education

Accounting -

George Mason University
Fairfax, VA

Business Management - undefined

Northern Virginia Community College

General Studies - undefined

Hayfield Secondary School
Alexandria, VA
06.2019

Skills

  • Fluent in Spanish
  • Cash Handling
  • Work Ethic
  • Customer Service
  • Loyalty Marketing
  • Client Satisfaction-Oriented
  • Communication skills
  • Time management
  • Microsoft word
  • Cooperative Team Member

Languages

Spanish
Native or Bilingual
French
Limited Working

Timeline

Crew Member

PetSmart
09.2023 - Current

Cashier/Helping Hands

Wegmans Food Markets
11.2022 - 04.2025

Dunkin'
06.2018 - 06.2021

Business Management - undefined

Northern Virginia Community College

General Studies - undefined

Hayfield Secondary School

Accounting -

George Mason University

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Noe Gonzalez