Noemi Davalos
Woodbridge
Summary
Compassionate healthcare support professional with established background in diverse care environments, including direct patient support, administrative duties, and coordination of care services. Skilled in effective communication, patient education, and fostering positive relationships with patients and team members. Demonstrated ability to improve patient satisfaction through personalized support and efficient resolution of concerns.
Overview
2026
2026
years of professional experience
Work History
Patient Safety Associate
Metropolitan Hospital Servies
Woodbridge
12.2024 - Current
- Monitored patient safety protocols to ensure compliance with healthcare standards.
- Collaborated with healthcare teams to ensure safe practices are being followed and address concerns.
- Conducted patient safety risk assessments to identify potential hazards and mitigate risks.
- Monitored health and well-being of clients and reported significant health changes.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Greeted, guided and offered assistance to patients and visitors.
Outbound Customer Service Representative
Harrison National Emplyment
remote
07.2022 - 10.2024
- Assisted customers with inquiries using effective communication strategies.
- Utilized CRM systems to track customer interactions and ensure follow-up.
- Resolved customer issues efficiently through problem-solving techniques.
- Educated customers about products and services to enhance their experience.
- Handled high-volume calls while maintaining professionalism and empathy towards customers.
- Processed orders, forms, applications, and requests.
Retail Sales Associate
Tommy Hilfiger
Woodbridge
03.2020 - 01.2021
- Assisted customers with product selection and inquiries.
- Operated point-of-sale system for transactions and returns.
- Maintained store appearance by organizing merchandise displays.
- Handled inventory management and stock replenishment tasks.
- Helped customers by answering questions and locating merchandise.
- Handled customer complaints in a professional manner.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
BDC Representative
Auto Giants
Woodbridge
- Assisted customers with vehicle selection and financing options effectively.
- Managed inbound customer inquiries through phone, text, and email communication.
- Scheduled appointments for test drives and service visits as well as follow-up appointments when necessary.
- Maintained accurate records of customer interactions in CRM system.
- Provided follow-up support to customers post-purchase to enhance satisfaction.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
Education
High School Diploma -
Freedom High School
Woodbridge, VA06-2022
Skills
- Customer service
- CRM management
- HIPAA compliance
- Microsoft office
- Front desk operations
- Appointment scheduling
- Follow-up calls
- Organizational skills
- Bilingual
- Quick learner
Languages
Spanish
Native/ Bilingual
Timeline
Patient Safety Associate
Metropolitan Hospital Servies
12.2024 - Current
Outbound Customer Service Representative
Harrison National Emplyment
07.2022 - 10.2024
Retail Sales Associate
Tommy Hilfiger
03.2020 - 01.2021
BDC Representative
Auto Giants
High School Diploma -
Freedom High School
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