ARCHIE DAVIS
Woodbridge
Summary
Results-driven Network Engineer with hands-on experience in designing and implementing LANs, WANs, and network segments. Seeking an opportunity to leverage my expertise in Cisco CLI configuration, network security, and protocols to contribute to a dynamic IT team.
Overview
10
10
years of professional experience
Work History
Network Support Specialist
Internal Revenue Service
02.2022 - Current
- Rack and Stack network equipment refresh activities as required by the SI Refresh Team
- Prioritize and focus on completing activities directed by TEIS Transition Team
- Perform site surveys for Building Evaluation SharePoint data collection
- Escort vendors during site surveys, installs, cut overs, and deinstalls
- Submit ERC tickets to FMSS for required site prep and monitor site prep progress
- Notify TEIS Transition Team of equipment or circuit problems
- Manage and support trouble tickets, problem resolution, and "Lessons Learned" reports
- Provide technical expertise in UC service applications and equipment
- Deploy and maintain network connectivity for telecommunication services
- Respond to tickets via KISAM system, perform problem recognition and resolution
- Perform trending, baseline, and reporting for UNS network data and voice services
- Maintain network hardware including routers, switches, and firewalls
- Design secure data communications connectivity between non-IRS entities
- Develop LAN and MAN diagrams according to IT and business requirements
- Plan and manage VoIP services, project management for new system functionalities
- Plan and implement upgrades and changes to the ACD system
- Provide day-to-day operational support for telecommunications services
- Provide domestic and international IP data communications connectivity to authorized
- IRS facilities.
Help Desk
George Washington University
11.2017 - 10.2020
- Document all help desk interactions in the appropriate ticketing tool, identify and call out situations requiring urgent attention
- Track and route incidents and requests to appropriate groups and document resolutions
- Perform problem diagnosis, problem recognition, research, isolation, and resolution
- Plan daily activities within the guidelines of company policy, job description and supervisor’s instruction to maximize personal output
- Wireless printer setup (new laptops/desktops/Mac)
- Setup and configure workstations to new employees
- Using Active Directory to properly maintain devices in the correct OU and enforcing security policies
- Ensure that all networked devices were protected by antivirus and security software.
Network Engineer Apprentice
Apprenticeships
12.2020 - 09.2020
- Responded to dispatched incidents and change requests, providing on-site technical support to clients
- Conducted troubleshooting activities to efficiently resolve incidents and restore services to clients
- Executed software and hardware break/fix tasks based on the Network Operations
- Center's directives
- Provided backup monitoring of customer systems remotely, proactively maintaining optimal performance
- Supported Customers, Help Desk, and System Engineers in problem resolution and IT project implementation
- Diagnosed and addressed network connectivity issues, contributing to the stability and security of computer networks relied upon by the organization
- Assisted in the installation and maintenance of network infrastructure devices, ensuring proper functioning of operating system software and firmware
- Evaluated security controls through testing and maintained network infrastructures to meet departmental policies and best practices
- Supported the monitoring of network performance, capacity, and security, implementing necessary improvements.
HVAC , Washington Metropolitan Area Transit Authority
06.2013 - 09.2017
- Installed various types of air conditioning, heating, and refrigeration units, following local codes and manufacturers' recommendations
- Charged systems, performed installation start-up, and executed operation checks to ensure proper functioning
- Diagnosed equipment failures and made appropriate adjustments or replaced malfunctioning components
- Conducted repairs, inspections, adjustments, testing, troubleshooting, cleaning, and lubrication on assigned HVAC and refrigeration systems
- Performed preventive, scheduled, unscheduled, and corrective maintenance on
- HVAC/Refrigeration systems using measuring equipment such as multi-meters, flow meters, pressure gauges, and leak detectors.
Education
Michael & Son Technician Training Program -
No Degree - Computer Networking And Telecommunications
Franklin Apprenticeship
09.2022
Information Technology -
Northern Virginia Community College
08.2014
Skills
- SKILLS & ABILITIES
- Cisco Routing and Switching
- Secure Network Operations
- Network Performance Monitoring
- Configuration Management
- Network Security (Firewalls, IDS, VPNs)
- LAN & WAN Implementation
- Ability to work both independently and collaboratively in a team
- VLAN, VTP, STP, DHCP, DNS
- Protocols (RIP, EIGRP, OSPF, BGP)
- Troubleshooting and Diagnostics
- Scripting: Python, PowerShell for automation and efficiency
- Proficient with VM (ESXi v6 environment), Informast, ISI Infortel
- CISCO Emergency Responder (CER), Cisco Unified Presence Server (CUP)
- Softphones (Jabber), RedSky, ViewMail, WebEx (CWMS), SME, Attendance Console
- OpenAM, Enterprise License Manager (ELM), Net Apps
- Lightweight Directory Service (LDS), TFTP, and Secure File Transfer Protocol (SFTP)
- UC enterprises, Treasury/IRS network infrastructure
- Service Level Management, Knowledge Management, Incident and Problem
- Management
- Deploying Unified Communications Enterprise
Accomplishments
- COMPTIA SECURITY+
- COMPTIA NETWORK+
- CISCO CERTIFIED NETWORK ASSOCIATE (CCNA)
- CISCO CERTIFIED NETWORK PROFESSIONAL (CCNP COLLABORATION)
- EPA-Universal (608)
- CLERANCE
- Public Trust
Timeline
Network Support Specialist
Internal Revenue Service
02.2022 - Current
Network Engineer Apprentice
Apprenticeships
12.2020 - 09.2020
Help Desk
George Washington University
11.2017 - 10.2020
HVAC , Washington Metropolitan Area Transit Authority
06.2013 - 09.2017
Michael & Son Technician Training Program -
No Degree - Computer Networking And Telecommunications
Franklin Apprenticeship
Information Technology -
Northern Virginia Community College
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