Nona DeSoysa
McLean
Summary
Reliable and punctual Guest service Manager successfully handles front end department and management issues. Proven willingness to take on any task to support team and help business succeed. Offers strong customer service and communications in solving day to day problems.
Overview
2026
2026
years of professional experience
Work History
Scanning Cordinator
The Fresh Market
2022 - Current
- Price and product management:
- Signage and labeling
- Inventory and operations support
- A scan coordinator Key duties include verifying and updating prices and product information, managing shelf tags and promotional signage, and troubleshooting scanning errors. This role requires strong attention to detail, organizational skills, and the ability to work efficiently to ensure a smooth customer checkout experience and accurate inventory management.
Guest Service Member Manager
The Fresh Market Vienna Va.
11.2018 - 10.2022
- I am the face of the store to great and serve our guests need. To make sure our guests have extraordinary shopping experience and solve any issues they are having while shopping in the store.
- I take great pleasure for taking care of the elderly and blinds visiting the store as they needed assistant on finding their needs.
- As the Front-End Manager, I am responsible for supervising cashiers, monitoring the cash flow, and evaluating the needs of the sales floor.
- Duties include: Monitor all paperwork regarding cash flow management, Uphold the money handling processes with respect to cash receipts. Provide feedback to the customers and resolve customer complaints. Collaborate with the store manager on sales and promotional events. Assist the Store Manager with day to day operations and perform tasks as a manager. On duty in case of absence. Authorized to work in the US for any employer.
Assistant Store Manager
The Fresh Market Vienna, VA
03.2015 - 08.2016
- I collaborated with the Store Manager to successfully perform the daily operations, goals and core values of the store.
- Duties include: Collaborate with the store's Hiring Manager, Department Manager, and Specialists to. Drive sales results and store performance. Utilize tools and resources to successfully run store operations in the Store Manager's absence. Perform inventory, place orders, and monitor daily sales. Monitor sales and weekly purchase summaries to control shrinkage. Increase store morale by supporting and encouraging employee needs. Support Department Managers to complete their scheduling according to daily needs. Provide necessary training and development resources for individuals. Promote the core values of the Fresh Market through integrity and respect. Assist the store Manager with day to day operations and perform tasks as a manager on duty. In case of absence., I collaborated with the Store Manager to successfully perform the daily operations, goals and core values of the store. Collaborate with the store's Hiring Manager, Department Manager, and Specialists to drive sales results. And store performance. Utilize tools and resources to successfully run store operations in the Store Manager's absence. Perform inventory, place orders, and monitor daily sales. Monitor sales and weekly purchase summaries to control shrinkage. Increase store morale by supporting and encouraging employee needs. Support Department Manager's to complete their scheduling according to daily needs.
Store Manager
The Fresh Market Vienna, VA
08.2016 - 05.2017
- I successfully managed over 60 employees while providing exceptional customer service. I worked to build community relations with the store as well as drove outstanding sales and results.
- Duties include: Balance P&L to stay within the budget. Monitor sales and weekly purchase summaries to control shrinkage. Determine the most qualified, best fitting candidates for our business needs. Utilize Kronos Workforce Management Software to complete payroll, scheduling and employee timesheets. Act as a subject matter expert to provide a safe and efficient work environment for employees. Partner with the Regional Safety Coordinator to ensure store equipment is kept up to date. Provide necessary training and resources for individuals.
Bakery Manager & Certified Trainer
The Fresh Market Ashburn, VA
07.2013 - 04.2017
- Bakery Manager and Certified Trainer I trained, developed, and managed the team to full capacity to deliver results. I was also responsible for coordinating all areas of business as an on-duty management personnel as required. (Key holder roll)
- Duties include: Work with other members of management to improve operations, sales and profitability. Exceed customer expectations by delivering the highest in customer service. Train, review and manage team performance. Execute marketing plans to drive sales. As a certified Trainer, I have traveled around when we were opening Brand New stores to start the bakery department and trained the brand-new Bakery Managers and the team.
Independent Business contractor
Washington Post Vienna, VA
09.1995 - 06.2011
- As an Independent Business Partner, I managed all aspects of the business as an independent contractor for the Washington Post.
- Duties include: Regulate customer satisfaction and resolve customer concerns in a timely manner. Coordinate with Washington Post dispatch to maintain the highest customer retention. Oversee all details of billing, accounting, and the business portfolio.
Tax Preparer H
R Block
01.2010 - 01.2011
Education
Advance level - Commerce
Jaffna collage
JaffnaSkills
- Customer service
- Detail oriented
- Problem solver
- Completing tasks on time
- Customer service and engagement
- Customer experience
- Retail operations
- Inventory control
- Time management
- Store opening and closing
- Staff supervision
- Store operations
- POS systems
- Employee scheduling
- Pricing and markdowns
- Display setup
Timeline
Guest Service Member Manager
The Fresh Market Vienna Va.
11.2018 - 10.2022
Store Manager
The Fresh Market Vienna, VA
08.2016 - 05.2017
Assistant Store Manager
The Fresh Market Vienna, VA
03.2015 - 08.2016
Bakery Manager & Certified Trainer
The Fresh Market Ashburn, VA
07.2013 - 04.2017
Tax Preparer H
R Block
01.2010 - 01.2011
Independent Business contractor
Washington Post Vienna, VA
09.1995 - 06.2011
Scanning Cordinator
The Fresh Market
2022 - Current
Advance level - Commerce
Jaffna collage
Education
Education: Two-year collage advance level.