Farzana Noori
Alexandria
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
10
10
years of professional experience
Work History
Case Manager
Lutheran Social Services National Capital Area
10.2023 - 09.2024
- Ensure worked with various programs, included (R&P, RSSP, MG)
October 2023-present
• Ensure all core services mandated through the Department of State Cooperative Agreement are provided within allocated timeframes.
• Greet new refugee arrivals at the airport and transport to their residence.
• In collaboration with Housing team, assist in finding suitable and affordable housing and setting up the
apartment with the support of the Logistics Coordinator
• Conduct a home visit and, when necessary, transport and accompany clients to assist in their access
to different government and community services.
• Coordinate initial services for arriving refugees and develop individual service plans.
• Continue to assess individual and household needs according to program guidelines throughout the
service period.
• Collaborate with local health departments, social services offices , mental health providers, school
systems and other services providers to ensure required services deliveries to refugees
• Coordinate with volunteers and churches to support client integration and success
• In collaboration with the Education team, provide cultural orientation and other integration trainings to
newly arriving families as part of the adjustment process per Reception and Placement guidelines.
• Verify the need and eligibility for rental, cash assistance and other needs and process payment
vouchers. - Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Refugee Support Services
09.2022 - 06.2023
- Worked as a resource to the newly arrived Afghan immigrants helping them with most everything, from interpreting to guiding them through their new challenges to help resolve their issues
- Provided interpretation services for newly arrived Afghan immigrants, relations with new arrivals and guiding them through proper usage of available resources
- Providing organizational support to the immigrants and new arrivals, with especial focus on women's needs
- Preparation of study materials for empowerment of women and girls and supporting them in social life; introducing them to neighborhood communities
- Assisting the new arrivals with accommodation, official appointments and intact guidance of the city.
HR Officer
ZOHAK HOLDING GROUP
06.2019 - 08.2021
- Worked as an HR specialist completing a variety of tasks as far as timesheets, contracts, paychecks and more
- Managing every aspect of the employment process, including orientation and training of new staff
- Monthly preparation of timesheets, contract renewals, paychecks for more than 5 projects in a month
- Assisting with payroll management
- Preparation, renewal and filing all HR files in accordance with the organization policy.
Monitoring and Evaluation Expert
NSIA Republic of Afghanistan
11.2018 - 04.2019
- Develop and strengthen monitoring, inspection and evaluation procedures
- Monitor all project activities, expenditures and progress towards achieving the project output
- Develop monitoring and impact indicators for the project success and monitor the sustainability of the project's results
- Suggest strategies to the Project Management for improving the efficiency and effectiveness of the project by identifying bottlenecks in completing project activities and developing plans to minimize or eliminate such bottlenecks
- Report monthly, quarterly, half-yearly and annual progress to the leadership
- Participate in annual project reviews and planning workshops and assist the Project Manager in preparing relevant reports
- Assist the project personnel with M&E tools and in supporting them in their roles.
E-Tazkira (National ID) Distribution Officer
ACCRA
01.2015 - 06.2018
- Handling correspondence and maintaining complete and systematic record of all documentation
- Providing administrative support to managers and reports to the management
- Handling E-mail inquiries and managing mail distribution, organizing work schedules, typing reports, memos and other correspondence
- Delivering competent services and accurate information as part of the pivotal interaction.
Education
Bachelor of Arts - Low
Ghalib
Kabul-Afghanistan 11.2019
Skills
Communication
- Client Relations
- Case Management
- Team Collaboration
- Problem Solving
- Cultural Competency
- Time Management
- Report Writing
- Client Advocacy
- Leadership and Supervision
- Resource Coordination
Languages
English
Full Professional
Dari/ Persian
Native or Bilingual
Pashuto
Native or Bilingual
Spanish
Limited Working
Timeline
Case Manager
Lutheran Social Services National Capital Area
10.2023 - 09.2024
Refugee Support Services
09.2022 - 06.2023
HR Officer
ZOHAK HOLDING GROUP
06.2019 - 08.2021
Monitoring and Evaluation Expert
NSIA Republic of Afghanistan
11.2018 - 04.2019
E-Tazkira (National ID) Distribution Officer
ACCRA
01.2015 - 06.2018
Bachelor of Arts - Low
Ghalib
Similar Profiles
Yekaterina NabokaYekaterina Naboka
Ukrainian School Liaison and Case Manager at Lutheran Social Services of National Capital AreaUkrainian School Liaison and Case Manager at Lutheran Social Services of National Capital Area
Henok BogaleHenok Bogale
Unaccompanied Refugee Minor Program Coordinator at Lutheran Social Services Of The National Capital AUnaccompanied Refugee Minor Program Coordinator at Lutheran Social Services Of The National Capital A
Buyanjargalmaa OtgonboldBuyanjargalmaa Otgonbold
Volunteer at The Mongolian School Of The National Capital AreaVolunteer at The Mongolian School Of The National Capital Area