Nora Thompson
Roanoke
Summary
Dynamic Shift Leader with a proven track record at Tropical Smoothie Cafe, excelling in team leadership and customer service. Skilled in cash handling and problem-solving, I enhanced customer satisfaction through effective complaint resolution and training initiatives, fostering a positive work environment and driving repeat business.
Overview
4
4
years of professional experience
Work History
Shift Leader
Tropical Smoothie Cafe
05.2023 - Current
- Supervised shift operations, ensuring efficient service delivery and quality customer experiences.
- Trained and mentored new team members on smoothie and food preparation and customer service protocols.
- Implemented health and safety standards, promoting a clean and safe work environment for staff and customers.
- Resolved customer complaints effectively, enhancing satisfaction and fostering repeat business.
Sales Associate
Walkabout Outfitter
09.2022 - 05.2023
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems to ensure accuracy.
- Maintained inventory levels by conducting regular stock checks and replenishing merchandise.
- Collaborated with team members to achieve sales targets through effective communication.
- Implemented visual merchandising strategies to enhance store presentation and attract customers.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated customers on product features and benefits, promoting informed purchasing decisions.
Shift Leader
Chick-fil-A
06.2021 - 08.2022
- Trained new employees on customer service protocols and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
No Degree - Psychology
Virginia Western Community College
Roanoke, VA05-2029
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Strong verbal and written communication
- Creative problem solving
Timeline
Shift Leader
Tropical Smoothie Cafe
05.2023 - Current
Sales Associate
Walkabout Outfitter
09.2022 - 05.2023
Shift Leader
Chick-fil-A
06.2021 - 08.2022
No Degree - Psychology
Virginia Western Community College
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