Norma Orellana
Woodbridge
Summary
Experienced manger offering proven history of success in retail store management. Well-versed in all areas of operations, including promotional planning, financial administration and inventory management. Organized and analytical problem-solver skilled in resolving challenges to meet business demands.
Overview
5
5
years of professional experience
Work History
Manager
Five Below Inc.
11.2018 - 03.2020
- Cross-trained existing employees to maximize team agility and performance.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Reviewed reports of cash and operations to effectively control store inventory.
- Completed daily paperwork and computer entry of sales data as established by management.
- Answered questions about store policies and concerns to support positive customer experiences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Planned team-building exercises to increase employee performance and job satisfaction
Assistant Manager
Perfumania Holdings Inc.
08.2019 - 09.2020
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Displayed merchandise by arranging in appealing ways to boost sales.
- Logged reports, expenses, receipts and sales documents into digital database.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Maintained records related to sales, returns and inventory availability.
- Trained new employees on customer service, money handling and organizing strategies..
Co Manger
Windsor Fashions
10.2020 - 01.2021
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Approved regular payroll submissions for employees.
- Performed regular reviews assessing each employee's performance and developed improvement plans.
- Onboarded new employees with training and new hire documentation.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Recorded inventory sales into organization's weekly income report.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Co Manger
Journeys Kidz
03.2022 - 11.2022
- Approved regular payroll submissions for employees.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Onboarded new employees with training and new hire documentation.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Developed and maintained relationships with customers and suppliers through account development.
Beauty Advisor
Ulta
05.2023 - 03.2024
- Increased customer satisfaction by providing personalized beauty consultations and product recommendations.
- Enhanced client loyalty through consistent follow-up on their cosmetic needs and preferences.
- Delivered exceptional service by conducting makeup demonstrations and skincare consultations for clients.
- Maintained a clean, organized, and visually appealing counter space to create a welcoming environment for customers.
- Contributed to sales growth with effective upselling techniques and recommending complementary products.
- Increased repeat business through exceptional customer service and relationship building.
- Conducted makeup application demonstrations to showcase product effectiveness and educate clients on proper techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of popular products.
Education
GED -
Garfield High School
Woodbridge, VA06.2018
Skills
- Strategic Planning
- Sales
- Customer service
- Organization
- Operations management
- Bilingual
Timeline
Beauty Advisor
Ulta
05.2023 - 03.2024
Co Manger
Journeys Kidz
03.2022 - 11.2022
Co Manger
Windsor Fashions
10.2020 - 01.2021
Assistant Manager
Perfumania Holdings Inc.
08.2019 - 09.2020
Manager
Five Below Inc.
11.2018 - 03.2020
GED -
Garfield High School
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