Nosherwan Waqar

• Handle inbound and outbound customer calls, emails, and chats professionally and courteously. • Assist customers with their inquiries, providing accurate and timely information about Verizon’s products and services.

• Troubleshoot and resolve technical issues related to devices, services, and accounts Issue Resolution.

• Identify and troubleshoot customer problems, providing effective solutions and follow-up to ensure resolution.

• Escalate complex issues to higher-level support when necessary, ensuring customer satisfaction Account Management.

• Assist customers with account setup, changes, and cancellations.

• Update customer information in the system accurately and promptly.

• Process payments and provide guidance on payment options and plans Customer Retention.

• Engage with customers to understand their needs and preferences, offering personalized recommendations.

• Build and maintain positive relationships to encourage customer loyalty and retention.

• Identify potential clients through various channels including online research, networking, and referrals.

• Build and maintain a pipeline of prospective clients. Cold Calling

• Make outbound calls to potential clients to introduce A Plus Marketing's services.

• Present and promote our services, highlighting their benefits and value.

• Handle objections and answer questions to build interest and secure appointments. Relationship Management

• Maintain regular follow-up with prospects and existing clients to ensure satisfaction and address any concerns.

• Build and nurture long-term relationships to encourage repeat business and referrals. • Keep accurate records of all sales activities, including calls, meetings, and sales transactions. • Provide regular reports on sales performance and market feedback to management

• Customer Engagement:Consistently greet customers with a warm and professional demeanor to create an inviting store environment.
  Provide personalized assistance to customers in identifying and selecting products that meet their specific needs, including expert advice on fit, style, and functionality.
  Handle customer inquiries and resolve issues efficiently and courteously, ensuring a high level of customer satisfaction and loyalty.
  
• Product Expertise:Maintain up-to-date knowledge of the latest trends, products, and technological advancements in the athletic footwear and apparel industry.
  Leverage in-depth product knowledge to educate customers, facilitating informed purchasing decisions and enhancing their shopping experience.
  
• Sales and Merchandising:Implement effective sales techniques to drive revenue and achieve sales targets.
  Assist with visual merchandising and store presentation to ensure an attractive and organized shopping environment.
  
• Operational Support:Contribute to inventory management by monitoring stock levels, assisting with restocking, and participating in inventory audits.
  Support store operations by performing tasks such as processing transactions, managing returns, and maintaining store cleanliness.
  
• Team Collaboration:Collaborate with team members to meet and exceed store performance goals.
  Provide feedback and suggestions to improve store procedures and enhance customer service.