Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Noura Moustafa

Chester

Summary

I have great communication skills and a passion for helping others, which I believe are essential for a live chat associate role. I'm great at multitasking and can effectively manage multiple conversations while ensuring each customer feels valued. My capture customer needs and provide effective solutions.

Overview

5
5
years of professional experience

Work History

Substitute Teacher

Chesterfield County Schools
Chester
09.2023 - Current
  • Assisted with classroom management issues when needed.
  • Graded tests and assignments using head teacher's grading guidelines.
  • Prepared and delivered instructional materials suited to varied learning levels.
  • Adapted teaching methods to meet diverse student learning styles.
  • Educated students in various subjects to provide seamless transition during absence of head teacher.
  • Left notes for head teacher about notable students, events and problems.
  • Addressed individual student needs and accommodated learning differences.
  • Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
  • Assisted struggling students with classroom assignments with one-on-one tutoring.
  • Helped head teacher by restocking missing or low supplies in classroom.
  • Maintained accurate records of student performance, attendance and behavior.
  • Fostered a positive learning environment that promoted mutual respect.
  • Engaged students in discussions to promote interest and drive learning.
  • Encouraged positive behavior among students through effective communication techniques.
  • Maintained a safe learning environment by enforcing school rules and regulations.
  • Supported special needs students by providing individual instruction as needed.

Uber Eats

Uber
Chester
03.2022 - 12.2024

Instacart Shopper

Instacart
Chester
04.2020 - 04.2023
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Organized and executed shopping trips for clients, including scheduling and transportation arrangements.
  • Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
  • Conducted personalized shopping services for clients based on their preferences, sizes, and needs.
  • Offered virtual shopping consultations for clients unable to meet in person.
  • Tracked outgoing orders to provide shipping status to customers.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.
  • Prepared orders for delivery, including selecting items from shelves, bags and boxes.
  • Scanned items when pulling from shelves to update system stock information.
  • Asked store associates for help locating missing products.
  • Greeted customers and responded to inquiries in a friendly and professional manner.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Followed all safety protocols while handling food items such as raw meats, produce and dairy products.
  • Verified product quality and quantity against customer orders.

Education

Teaching

Bright Point
Chester, VA

Skills

  • Effective communication
  • Time management
  • Stress tolerance
  • Complaint handling
  • Customer data confidentiality
  • Adaptability and flexibility
  • Understanding customer needs
  • Positive Language Use
  • Product recommendations
  • Problem-solving skills
  • Professionalism
  • Multitasking Abilities

Affiliations

  • gym
  • art
  • swimming
  • sports
  • music
  • editing
  • gardeing
  • cooking
  • fishing
  • camping
  • volunteering

Languages

English
Native/ Bilingual
Arabic
Full Professional

References

References available upon request.

Timeline

Substitute Teacher

Chesterfield County Schools
09.2023 - Current

Uber Eats

Uber
03.2022 - 12.2024

Instacart Shopper

Instacart
04.2020 - 04.2023

Teaching

Bright Point

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Noura Moustafa