NOURDDINE EZZAROUALY
ALEXANDRIA
Summary
Experienced with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining welcoming environment.
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
2026
2026
years of professional experience
Work History
Front Desk Agent
Courtyard by Marriott
2025 - Current
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Front Desk Agent
Embassy Suites
2024 - 2025
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Banquet Server
The Westin Hotel
2021 - 2025
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
Banquet Server
Embassy Suites By Hilton
2021 - 2023
- .banquet server
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
Service Manager
Haagen-Dazs, Tyson Corner, VA
01.2018 - 2021
- . Cashier.
- . Making sure to satisfy the customer needs.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
Houseman in the Housekeeping
Westin Hotels & Resorts, Old Town Alexandria
2018 - 2019
- .Houseman in the Housekeeping
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
Education
Northern Virginia Community College
01.2023
Bachelor Degree -
Iben Zohor
Morooco01.2015
Skills
- Food service
- Food safety
- Banquet experience
- Restaurant experience
- Hospitality
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Credit and cash payments
- Guest relations
- Oral and written communications
- Hospitality service expertise
- Guest accommodations
LANGUAGE
English
Arabic
French
Two property management systems
I have strong front desk experience with both Marriott’s FOSSE system and Hilton’s OnQ system, handling reservations, check-ins and check-outs, billing, and providing excellent guest service
Timeline
Service Manager
Haagen-Dazs, Tyson Corner, VA
01.2018 - 2021
Front Desk Agent
Courtyard by Marriott
2025 - Current
Front Desk Agent
Embassy Suites
2024 - 2025
Banquet Server
The Westin Hotel
2021 - 2025
Banquet Server
Embassy Suites By Hilton
2021 - 2023
Houseman in the Housekeeping
Westin Hotels & Resorts, Old Town Alexandria
2018 - 2019
Northern Virginia Community College
Bachelor Degree -
Iben Zohor
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