NOVA JANES
Norfolk
Summary
Dynamic professional with strong analytical, communication, and teamwork skills, demonstrating a proven ability to adapt quickly to new environments. Committed to contributing to team success while continuously developing professional expertise. Recognized for a positive attitude and dedication to ongoing learning and growth, complemented by a track record of effective communication and problem resolution in high-stress situations. Prepared to leverage these strengths to drive impactful results within a collaborative team setting.
Overview
11
11
years of professional experience
Work History
Client Experience Manager
Smooth & Skin & Waxing Boutique
01.2021 - Current
- Managed high-volume front desk operations while maintaining professionalism, accuracy, and strong patient/client service under pressure.
- Resolved client concerns compassionately and efficiently using strong communication and problem-solving skills.
- Trained and onboarded new employees on procedures, systems, and workplace expectations.
- Conducted weekly audits and transaction reviews to ensure accuracy, compliance, and attention to detail.
- Coordinated scheduling coverage and responded quickly to same-day staffing callouts to maintain smooth operations.
- Provided day-to-day staff support and handled urgent situations independently when management was unavailable.
- Maintained organized documentation, records, and operational procedures with a high level of accuracy and confidentiality.
- Proactively identified operational issues and implemented solutions to improve workflow efficiency and overall client experience.
Executive Administrative Assistant
City of Norfolk
08.2018 - 03.2020
- Answered phone calls and took messages for the correct parties.
- Setting and managing the daily schedules and calendars of company executives. Preparing and/or editing documents, such as expense reports, memos and invoices.
- Creating spreadsheets, managing databases, preparing presentations.
- Training and/or supervising clerical workers.
- Managed tradition paper and/or electronic filing systems.
- Prepared documents and files for cases for clients and health care providers. Provided and communicated to clients about updates on cases.
- Scanned and entered files and data into client’s profiles.
- Planned travel, including flights, accommodation, and ground transportation Reviewed and analyzed supporting document for litigation cases
Litigation Assistant
Barney Injury Law
01.2016 - 08.2018
- Provided administrative support by utilizing an electronic case tracking system. Assigned various agency elements through an electronic platform. Drafted correspondence and facilitated the digitization of records.
- Orchestrated discussions between offices and agencies to foster consensus on declassification decisions.
- Performed redaction of documents to ensure adherence to established guidelines and regulatory requirements.
- Performed detailed record annotations to ensure compliance and clarity.
- Monitored recent developments in disclosure, including court rulings and departmental decisions.
- Oversaw case file management and documentation processes to ensure compliance with legal standards.
- Orchestrated interactions between clients, attorneys, and court staff to optimize litigation workflows.
Teacher
West Ghent Preschool
12.2014 - 09.2016
- Evaluated academic progress of students and presented detailed updates to parents and administrative staff.
- Partnered with school administration to implement strategies for preparing students for successful progression to the next grade level.
- Fostered a nurturing environment that promoted social, emotional, and cognitive development in preschoolers.
- Implemented classroom management strategies to create a positive and inclusive learning environment.
- Developed and implemented age-appropriate lesson plans to enhance children's learning experiences.
Education
Associate of Science - Nursing
Tidewater Community College
Norfolk, VA06.2028
Skills
- Strong verbal communication
- Goal development and attainment
- Evidence-based decision making
- Problem-solving skills
- Detail-oriented data entry
- Effective team collaboration
Timeline
Client Experience Manager
Smooth & Skin & Waxing Boutique
01.2021 - Current
Executive Administrative Assistant
City of Norfolk
08.2018 - 03.2020
Litigation Assistant
Barney Injury Law
01.2016 - 08.2018
Teacher
West Ghent Preschool
12.2014 - 09.2016
Associate of Science - Nursing
Tidewater Community College