Anyah Bolling
Dinwiddie
Summary
Dynamic Barista Shift Lead with proven strengths in staff management, high-volume dining, and exceptional customer service. Skilled in cash handling and food safety compliance, committed to enhancing team performance and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Barista Shift Lead
7 Brew
Newport News, VA
10.2024 - Current
- Lead daily operations and ensured team adherence to quality standards during high-volume shifts.
- Train new baristas on beverage preparation techniques and customer service protocols.
- Maintain cleanliness and organization of workstations in accordance with health regulations.
- Monitor inventory levels, placing timely orders to maintain stock of essential supplies.
- Implement efficient workflows to enhance speed of service during peak hours.
- Resolve customer complaints promptly, ensuring a positive experience for all patrons.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Manage cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Served customers quickly and efficiently and created strategies to prevent delays.
Catering Assistant Supervisor
Busch Gardens Williamsburg
Williamsburg, VA
05.2021 - 01.2025
- Assisted in food preparation and presentation for various catering events.
- Maintained cleanliness and organization of kitchen and dining areas during service hours.
- Collaborated with kitchen staff to ensure timely delivery of meals to guests.
- Trained new employees on catering procedures and service standards.
- Monitored inventory levels and assisted in ordering supplies as needed.
- Developed efficient workflows to enhance service delivery during high-volume events.
- Coordinated with event planners to customize menu options based on client preferences.
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to execute seamless catering events for clients.
- Coordinated closely with other staff members during events for smooth service delivery.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
- Offered excellent customer service, addressing client concerns promptly and professionally.
- Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
- Supported efficient kitchen operations by maintaining a clean and organized workspace.
Barista
Starbucks
Newport News, VA
08.2022 - 09.2022
- Provided exceptional customer service in high-volume environment, ensuring positive experiences.
- Crafted and customized beverages according to customer preferences and dietary restrictions.
- Trained new baristas on beverage preparation techniques and operational procedures.
- Implemented efficient workflow processes to enhance speed of service during peak hours.
- (Left due to complications with school schedule and 2 jobs)
Education
High School Diploma -
Dinwiddie High School
Dinwiddie, VA06-2021
Skills
- Barista training
- Cash handling proficiency
- Espresso machine operation
- Cleanliness standards
- POS system operation
- Food safety compliance
- Critical thinking
- Task delegation
- Staff management
- Food and beverage service
- Opening and closing procedures
- High volume dining
Timeline
Barista Shift Lead
7 Brew
10.2024 - Current
Barista
Starbucks
08.2022 - 09.2022
Catering Assistant Supervisor
Busch Gardens Williamsburg
05.2021 - 01.2025
High School Diploma -
Dinwiddie High School