Ny'Ana Ward

Serve as a Lead Preschool Teacher by implementing a play-based curriculum that supports early childhood development and learning standards. Lead daily circle time activities focusing on letters, numbers, handwriting, calendar concepts, days of the week, months, and weather. Prepare and serve breakfast, lunch, and snacks while maintaining proper health and safety practices. Create and facilitate engaging, hands-on learning activities and creative crafts that promote cognitive, social, and motor skill development. Provide individualized emotional and physical support to meet each child's needs. Maintain a structured, nurturing classroom environment that encourages positive behavior, independence, and a love for
learning.

Assisted as an Early Preschool Teacher for two-year-olds by supporting potty training, preparing and serving breakfast,
lunch, and snacks, and leading morning circle time. Engaged children in age appropriate learning activities, play, outdoor
time, and supervised nap time while attending to their physical and emotional needs. Fostered a safe, nurturing, and structured environment that encouraged social, emotional, and developmental growth. Maintained a clean and organized classroom while following safety and hygiene guidelines. Occasionally provided support in the infant and toddler rooms as needed, adapting care to meet different developmental stages.

As a Personal Care Assistant (PCA) for two autistic children, ages 5 and 13, I provided after-school care by preparing
meals, engaging in play to support social and emotional development, and assisting with light household tasks such as washing and folding laundry. I created a safe, supportive environment while promoting their independence and well-being.

Served as a Shift Manager at Taco Bell, leading daily restaurant operations to ensure efficiency, quality, and exceptional guest experiences. Supervised, trained, and motivated team members to maintain high performance standards in a fast-paced environment. Managed scheduling, cash handling, inventory control, and compliance with food safety and company policies. Proactively resolved customer concerns and handled escalated issues with professionalism to promote satisfaction and loyalty. Monitored sales performance and implemented strategies to meet operational and financial goals. Demonstrated strong leadership, decision-making, and communication skills while fostering a positive, customer-focused team culture.

Served as a Process Assistant (Assistant Manager), overseeing daily operations and supporting team performance to ensure efficiency and high service standards. Supervised, trained, and coached employees to meet productivity goals while fostering a positive and collaborative work environment. Monitored workflow, resolved operational issues, and implemented process improvements to enhance overall performance. Addressed customer inquiries and escalated concerns promptly and professionally to ensure satisfaction and retention. Demonstrated strong leadership, communication, and problem-solving skills while maintaining a consistent focus on delivering excellent customer service and achieving organizational objectives.

Worked as an F1 Associate at Amazon, supporting warehouse operations in a fast-paced fulfillment center environment. Accurately picked, packed, and processed customer orders while maintaining high productivity and quality standards. Followed safety protocols and company procedures to ensure efficient workflow and minimize errors. Collaborated with team members and leadership to meet daily performance goals and delivery deadlines. Demonstrated reliability, attention to detail, and a strong commitment to ensuring customers received their orders accurately and on time.

Served as a Supervisor at Food Lion, overseeing daily front-end operations to ensure efficient workflow and high-quality customer service. Supervised and trained team members, providing guidance and support to maintain productivity and adherence to company standards. Addressed customer inquiries and resolved escalated concerns professionally to enhance satisfaction and loyalty. Managed cash handling procedures, monitored inventory levels, and ensured compliance with safety and operational policies. Demonstrated strong leadership, communication, and problem-solving skills while fostering a positive and customer-focused work environment.

• I've worked and volunteered at transitions Learning Program WeeCare off and on for about 7 years. While working their I assisted the lead teacher in helping cook breakfast, lunch, and dinner for the children. I helped them learn and grown by interacting with them; helping them read and write. I read stories to the children, helped them with ABC's, colors, shapes, ect. Also, I worked with disabled children, feeding them, loving them and making sure their hygiene was maintained.

Served as a Service Champion at Taco Bell, delivering friendly and efficient customer service in a fast-paced restaurant environment. Accurately processed orders and payments while maintaining attention to detail and speed to ensure a smooth guest experience. Addressed customer questions and resolved concerns promptly to promote satisfaction and brand loyalty. Maintained cleanliness and organization of the front counter and dining areas in accordance with company standards. Demonstrated strong teamwork, communication skills, and a commitment to providing a welcoming and positive dining experience for every guest.

Worked as a cashier at Walmart, delivering efficient and accurate checkout experiences in a high volume retail environment. Processed cash, credit, and digital transactions while maintaining strict attention to detail and loss prevention procedures. Provided exceptional customer service by greeting customers warmly, addressing inquiries, and resolving concerns in a timely and professional manner. Collaborated with team members to ensure clean, organized checkout areas and smooth front-end operations. Consistently demonstrated reliability, strong communication skills, and a commitment to creating a positive shopping experience for every customer.