Summary
Overview
Work History
Education
Skills
Timeline
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Nyela Johnson

Dumfries

Summary

Motivated and dependable customer service professional with experience in fast-paced, high-volume environments. Skilled in resolving customer concerns, working collaboratively with teams, and maintaining a positive, detail-oriented approach. Brings a strong work ethic, clear communication, and a commitment to delivering high-quality service — ideal for a role at Edge Car Wash.

Overview

2
2
years of professional experience

Work History

Amazon Associate

Amazon Fulfillment Center
11.2024 - 02.2025
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Maintained fast-paced workflow while ensuring accuracy and safety in all tasks.
  • Supported customer satisfaction through timely order processing and quality assurance.
  • Collaborated with teammates to meet daily performance goals and improve efficiency.

Player Services Representative

Rosie’s Gaming Emporium
08.2023 - 11.2024
  • Developed strong rapport with regular customers, fostering loyalty and repeat visits.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained detailed records and followed all compliance procedures.
  • Demonstrated teamwork and reliability in a 24/7 work environment.
  • Enhanced customer experience by providing exceptional assistance during their gaming sessions.
  • Managed cash transactions with accuracy and accountability.
  • Coordinated closely with other departments such as casino operations or food and beverage services to ensure seamless guest experiences from start-to-finish during their visit.
  • Delivered top-tier customer service by addressing player inquiries and resolving concerns quickly and professionally.


Education

High School Diploma -

Potomac Senior High School
Dumfries, VA

Skills

  • Attention to Detail
  • Customer Service & Communication
  • Reliability & Time Management
  • Showing up on time and ready to work
  • Following instructions and safety procedures
  • Team Collaboration
  • Cooperating with coworkers in busy or tight shifts
  • Friendly, Positive Attitude
  • Adaptability to weather changes
  • Problem Solving
  • Professional Demeanor Under Pressure
  • Computer skills

Timeline

Amazon Associate

Amazon Fulfillment Center
11.2024 - 02.2025

Player Services Representative

Rosie’s Gaming Emporium
08.2023 - 11.2024

High School Diploma -

Potomac Senior High School

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Nyela Johnson