Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NyGeria Fields

Disputanta

Summary

Dedicated and compassionate professional with a strong background in customer service and healthcare. Experienced in providing exceptional patient care and committed to enhancing the overall patient experience. Skilled in delivering high-quality service, building rapport with patients, and addressing their needs with empathy and professionalism. Passionate about making a positive impact in the healthcare industry by ensuring that every patient receives the highest level of care and support.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Ashfield Engage
10.2022 - 01.2025
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
  • Logged details of customer service calls in computer system following correct protocols
  • Accurately collect information required by individual programs and correctly capture in specific program databases

Customer Service Representative

Aston Carter
10.2022 - 01.2025
  • Assisted Massachusetts residents with scheduling covid-19 vaccines
  • Provided exceptional customer service to ensure customer satisfaction
  • Updated and maintained database with accurate customer information and timely data entry

Medication Adherence Technician (Seasonal)

Remote
09.2024 - 10.2024
  • Engage in-depth discussion about medication with patients
  • Making 80-200 outbound calls per day
  • Processing refills through Epic

Scheduling Coordinator

Advocate Aurora (Seasonal)
06.2024 - 09.2024
  • Scheduling doctors appointments for various providers
  • Processing refills on medications
  • Using Epic software

CNA Student

Fresh Start
05.2022 - 05.2022
  • Provided personal care and assistance to elderly patients, including bathing, dressing, and grooming; monitored vital signs and reported changes to supervising nurse
  • Answered patient call signals, signal lights or bells to determine patient needs
  • Checked vital signs and recorded intake information to monitor patient stability

PCA

Care Advantage
10.2021 - 01.2022
  • Assisted patients with activities of daily living including bathing, dressing and grooming
  • Communicated with patients to ascertain feelings and needed for assistance and social and emotional support
  • Implemented infection control procedures to maintain a safe environment for both patients and staff

Front Desk Receptionist

Tee's Beauty Salon
01.2018 - 05.2020
  • Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
  • Processed payments received from customers via cash or credit card transactions accurately and efficiently
  • Maintained an organized front desk area, ensuring all forms were up to date and available for visitors

Education

High School Diploma -

DINWIDDIE HIGH SCHOOL
Dinwiddie
01.2019

Skills

  • Basic Computer Knowledge
  • Time management
  • Problem Solving
  • Emotional and Social Support
  • Epic Scheduling

Certification

CNA

Timeline

Medication Adherence Technician (Seasonal)

Remote
09.2024 - 10.2024

Scheduling Coordinator

Advocate Aurora (Seasonal)
06.2024 - 09.2024

Customer Service Representative

Ashfield Engage
10.2022 - 01.2025

Customer Service Representative

Aston Carter
10.2022 - 01.2025

CNA Student

Fresh Start
05.2022 - 05.2022

PCA

Care Advantage
10.2021 - 01.2022

Front Desk Receptionist

Tee's Beauty Salon
01.2018 - 05.2020

High School Diploma -

DINWIDDIE HIGH SCHOOL

Similar Profiles

CREATE PROFILE
NyGeria Fields