Nyja Ballard
Lynchburg
Summary
Dedicated Patient Care Technician with strong skills in patient advocacy, infection control, and compassionate care. Proven ability to enhance workflow efficiency while ensuring a safe healthcare environment.
Overview
9
9
years of professional experience
Work History
Patient Care Technician
Centra Health
Lynchburg, VA
11.2025 - Current
- Trained new staff on procedures and best practices, fostering a supportive team environment.
- Streamlined patient intake processes, reducing wait times and improving workflow efficiency.
- Led initiatives to enhance infection control measures, promoting a safe healthcare environment.
- Advocated for patients' needs in multidisciplinary meetings, influencing care decisions effectively.
Patient Care Technician
Centra Health
Lynchburg, VA
08.2024 - 11.2025
- Provided direct patient care, assisting with daily living activities and ensuring comfort.
- Monitored vital signs, recording changes accurately to aid clinical assessments.
- Collaborated with nursing staff to implement care plans and improve patient outcomes.
- Educated patients on health management techniques, enhancing compliance and understanding.
Home Health Aide
The Key
Lynchburg, VA
09.2024 - 07.2025
- Provided personal care and assistance with daily living activities for clients in home environments.
- Developed and maintained positive relationships with clients, fostering trust and comfort during care.
- Administered medications and monitored health status to ensure compliance with care plans.
- Implemented individualized care strategies based on client needs, preferences, and conditions.
Mental Health Technician
Centra Health
Lynchburg, VA
12.2023 - 08.2024
Scribe
Centra Health
Lynchburg, VA
12.2022 - 12.2023
- Documented patient interactions and clinical notes to ensure accuracy in medical records.
- Collaborated with healthcare providers to enhance communication and streamline workflow processes.
- Maintained confidentiality of patient information while adhering to HIPAA regulations.
- Assisted in training new staff on documentation protocols and electronic health record systems.
Patient Access Representative
Centra Health
Lynchburg, VA
10.2021 - 12.2023
- Managed patient check-in and registration processes to streamline workflow.
- Verified insurance eligibility and benefits to ensure accurate patient information.
- Assisted patients with appointment scheduling, enhancing overall customer experience.
- Responded to inquiries regarding services, fostering positive communication with patients.
Server
Valley View Nursing & Rehabilitation
Lynchburg, VA
01.2017 - 2019
- Delivered exceptional service to residents, ensuring a positive dining experience and satisfaction.
- Assisted with meal preparation and setup, adhering to dietary restrictions and preferences of residents.
- Collaborated with kitchen staff to streamline service operations and improve efficiency during peak hours.
- Maintained cleanliness and organization of dining areas, promoting a welcoming environment for residents and guests.
Education
High School Diploma -
Heritage High School
Lynchburg05-2021
No Degree - General Studies/pre Reqs
Centra Virginia Community College
Lynchburg, VAAssociate Degree in Nursing -
Centra College of Nursing
Lynchburg, VA05-2027
Skills
- CPR certification
- Catheter care
- Infection control standards
- Blood glucose monitoring
- ADL support
- Infection control
- Feeding assistance
- Patient positioning
- Professional bedside manner
- Patient services
- Mobility assistance
- Information protection
- Hospice and palliative care
- Post mortem care
- Medical terminology
- Client documentation
- Wound care
- Team collaboration
- Active listening
- Compassionate care
- Acute care
- End-of-life care
- Patient advocacy
- Patient-focused care
- Vital signs
Accomplishments
Won an award for being 1st place in my 5th grade class spelling bee
Timeline
Patient Care Technician
Centra Health
11.2025 - Current
Home Health Aide
The Key
09.2024 - 07.2025
Patient Care Technician
Centra Health
08.2024 - 11.2025
Mental Health Technician
Centra Health
12.2023 - 08.2024
Scribe
Centra Health
12.2022 - 12.2023
Patient Access Representative
Centra Health
10.2021 - 12.2023
Server
Valley View Nursing & Rehabilitation
01.2017 - 2019
High School Diploma -
Heritage High School
No Degree - General Studies/pre Reqs
Centra Virginia Community College
Associate Degree in Nursing -
Centra College of Nursing