Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Nyneesha Brown

Nyneesha Brown

Fredericksburg

Summary

Dedicated and compassionate phlebotomy technician with a strong focus on delivering exceptional patient care and comfort. Proficient in medical terminology and skilled in venipuncture techniques, with expertise in patient preparation, sample handling, and accurate specimen collection. Commitment to supporting quality patient outcomes through efficient and reliable service.

Overview

13
13
years of professional experience
4
4
Certificate

Work History

Office Manager's Assistant

Woehrle Dahlberg Yao, PLLC
06.2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Virginia State Certified Doula

Stafford Hospital
01.2025 - 03.2025
  • Provide prenatal support and education to expectant mothers and their families, including information on pregnancy, labor, and postpartum care
  • Offer physical and emotional support during labor, including comfort measures, breathing techniques, and advocacy
  • Assist with creating a birth plan and communicating with medical staff
  • Provide postpartum support and care, including breastfeeding assistance, newborn care, and emotional support
  • Collaborate with medical staff to ensure a positive and safe birth experience
  • Maintain confidentiality and respect for clients' autonomy and decision-making

Clinicals for Phlebotomy

LabCorp
11.2024 - 12.2024
  • Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
  • Collected blood samples using various techniques, including venipuncture (vacuum tube and butterfly methods) and capillary blood collection, from patients of all ages.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Maintaining strict adherence to safety protocols and infection control procedures for patients and equipment
  • Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.

Insurance Claims Specialist

GEICO
12.2017 - 08.2023
  • Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction
  • Solid computer multitasking skills
  • Ability to effectively communicate, verbally and in writing, and willingness to expand on these abilities
  • Ability to work comfortably and grow in fast-paced, high-volume call center environment
  • Collect facts about accident, investigate claim details, and collect statements from involved parties
  • Assesses liability and notifies each party of liability
  • Currently licensed in Delaware and North Carolina to handle claims.
  • Improved overall efficiency of department by mentoring junior staff members on best practices in insurance claims handling and resolution techniques.

Receptionist

American Family Fitness
09.2017 - 12.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients, and updated client records.

Sales Associate/ Cashier

Hair Connections
06.2017 - 12.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Sever/ Curbside Service

Outback
11.2016 - 03.2017
  • Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
  • Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

BDC/ Internet Manager/ Service Experience Manager

Radley Chevrolet
06.2016 - 10.2016
  • Provided exceptional customer service by responding promptly to inquiries, resolving issues, and maintaining positive relationships with clients.
  • Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
  • Contributed to dealership revenue by upselling additional products or services during the sales process.

Sales Associate/ Cashier

Sports Zone
07.2015 - 08.2016
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Associate/ Cashier

New York & Company
09.2015 - 04.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Hostess/ Server

Cracker Barrel
03.2014 - 11.2015
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.

Kitchen

Steak n’ Shake
06.2013 - 03.2014
  • Maintained high standards of food safety by regularly sanitizing surfaces, equipment, and utensils to minimize contamination risks.
  • Upheld highest level of hygiene and sanitation practices in accordance with local health regulations, preventing potential foodborne illnesses.

Front House

Chick-Fil-A
06.2012 - 06.2013
  • Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
  • Assisted guests with menu selections, offering recommendations based on dietary preferences and restrictions.

Education

Germanna Community College
Fredericksburg, VA

Advance Diploma -

Massaponax High School
Fredericksburg, VA
06.2015

Skills

  • Patient Care & Comfort
  • Time Management & Organization
  • Client/ Patient Relationship Building
  • Attention To Detail & Accuracy
  • Leadership
  • Knowledge of Produce & Services
  • Teamwork & Collaboration
  • Microsoft Programs
  • Data Input
  • Process Improvement

Accomplishments

  • President's Academic Award
  • National German Honor Society
  • Employer of the month at GEICO for having the highest number

Certification

  • Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA)
  • Basic Life Support (BLS) Certification - American Heart Association or Red Cross
  • VA State- Certified Doula - Virginia Certification Board
  • CompTIA Security+

Timeline

Virginia State Certified Doula

Stafford Hospital
01.2025 - 03.2025

Clinicals for Phlebotomy

LabCorp
11.2024 - 12.2024

Office Manager's Assistant

Woehrle Dahlberg Yao, PLLC
06.2024 - Current

Insurance Claims Specialist

GEICO
12.2017 - 08.2023

Receptionist

American Family Fitness
09.2017 - 12.2017

Sales Associate/ Cashier

Hair Connections
06.2017 - 12.2017

Sever/ Curbside Service

Outback
11.2016 - 03.2017

BDC/ Internet Manager/ Service Experience Manager

Radley Chevrolet
06.2016 - 10.2016

Sales Associate/ Cashier

New York & Company
09.2015 - 04.2016

Sales Associate/ Cashier

Sports Zone
07.2015 - 08.2016

Hostess/ Server

Cracker Barrel
03.2014 - 11.2015

Kitchen

Steak n’ Shake
06.2013 - 03.2014

Front House

Chick-Fil-A
06.2012 - 06.2013

Germanna Community College

Advance Diploma -

Massaponax High School

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