Ny'Ree Ballard
Danville,Virginia
Summary
Skilled Mental Health Technician with a Bachelor's of Arts in Psychology with an extensive mental health services background. Support numerous adolescents in a large residential treatment facility and play key role in achievement of positive patient outcomes. Excellent communications and patient management skills leading to desirable results. Looking to further experience in leading rolls and broaden the impact in companies and the community.
Overview
9
9
years of professional experience
Work History
Mental Health Technician
The Hughes Center
05.2021 - Current
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Managed approximately 10-15 patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Customer Service Representative
Truist, Former BB&T
11.2020 - 05.2021
- Built a strong working knowledge of the company procedures and protocols
- Answer 30+ calls daily to manage and maintain customers accounts with 98% satisfaction
- Promote self-serve options for maintenance such as online banking and the mobile app.
Aircrew Survival Equitmentman
US Navy
10.2019 - 10.2020
- Maintained and adjusted oxygen masks, night vision, and other ocular systems, eye and respiratory equipment, protective head gear such as helmets and protective clothing
- Assessed damaged equipment and ascertain repairs could be handled quickly or if the equipment required removal for turnaround inspections
- Followed all safety procedures and regulations to avoid injuries and accidents to insure a safe flight.
Customer Service Cashier
US Navy
03.2018 - 10.2019
- Welcomed customers, offering assistance to help find necessary store products while promoting trending items that were most recent in stock
- Scanned items quickly to keep the line moving and reduce overall wait time
- Accurately handled over $1,000 worth of sales daily in credit card payments
- Correctly adding the exact amount made into 'SquareUp' at the end of the workday for the shift supervisor to verify sales and make sure that the inventory is without error.
Aircrew Survival Equipmentman
US Navy
09.2017 - 03.2018
- Managed and maintained flight gear for on average 15 pilots daily while inspecting additional aircrew gear due for proper inspections
- Develop a plan prior to the workday for fellow shipmates and to tackle each assignment so that the tasks would be evenly distributed and no one would be easily overwhelmed.
Line Case Packer
Nestle Tollhouse
09.2016 - 03.2017
- Guided and trained new employees on daily warehouse procedures and the most effective way of doing things
- Efficiently packaged 32oz tubs of cookie dough to the best of my ability while checking for cuts, openings, and debris that could be found while in the packaging
- Cautiously transported boxes of packaged cookie dough onto the assembly line in order to seal the box and be sent on to the next level of completion.
Food Packer
Bojangles
08.2015 - 07.2016
- Greeted each customer with a smile and made sure customer service skills were astonishing so that customers felt comfortable enough to communicate necessary concerns.
- Efficiently packed food orders specifically for the front line and drive-thru at a steady pace to ensure a satisfied customer.
- Managed to keep a clean and organized work space to make things easier to locate items needed to fulfill orders as quickly as possible.
Education
Bachelor of Science - Psychology
American Public University System
Ranson, WV05.2024
Aircrew Survival, Center For Naval Aviation Technical Training
Pensacola, FL09.2017
Recruit Training Command - Basic Training
Great Lakes, IL06.2017
High School Diploma -
George Washington High School
Danville, VA05.2016
Skills
- Adaptability
- Interpersonal Communication
- Behavior Management
- Crisis and Patient Intervention
- Recreational Activity Planning
- Activities of Daily Living (ADL) Assistance
- Mental Health Support
- Managing Safe Behaviors
- Strong Work Ethic
Timeline
Mental Health Technician
The Hughes Center
05.2021 - Current
Customer Service Representative
Truist, Former BB&T
11.2020 - 05.2021
Aircrew Survival Equitmentman
US Navy
10.2019 - 10.2020
Customer Service Cashier
US Navy
03.2018 - 10.2019
Aircrew Survival Equipmentman
US Navy
09.2017 - 03.2018
Line Case Packer
Nestle Tollhouse
09.2016 - 03.2017
Food Packer
Bojangles
08.2015 - 07.2016
Bachelor of Science - Psychology
American Public University System
Aircrew Survival, Center For Naval Aviation Technical Training
Recruit Training Command - Basic Training
High School Diploma -
George Washington High School
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