Odell Burton
Richmond
Summary
Astute supervisor dedicated to comprehensive leadership, cutting costs and maximizing quality in all areas. Great multi-tasker with training in hospitality management and extensive experience in food service. Committed to enhancing customer experiences and creating a positive, productive work environment for all.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Banquet Captain Food & Beverage Supervisor
Marriott
02.2016 - Current
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Order Fulfillment Specialist
AJ Tickets
10.2023 - 03.2024
- Improved order fulfillment efficiency by streamlining processes and implementing inventory control measures.
- Maximized customer satisfaction through timely and accurate fulfillment of orders, ensuring proper packaging and shipping methods.
- Collaborated with Inventory team to maintain optimal stock levels, reducing canceled sales and improving delivery times.
- .
- Maintained detailed records of order activity, providing valuable insights into trends that informed future business decisions and strategies.
Technical Customer Support Representative
SimpliSafe
08.2020 - 11.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Dispatcher
Eagle Tele-Services
06.2019 - 01.2020
- Answered phone calls and responded to customer emails.
- Monitored and tracked dispatch communication systems.
- Assisted in resolving customer complaints and grievances.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Property and Casualty Insurance Agent
Teleperformance USA
02.2018 - 06.2019
- Generated quotes and proposals for clients to match individual needs.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Negotiated contracts with clients to establish best coverage with lowest cost.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
Education
Associate of Applied Science - Internet Application Development
J Sargeant Reynolds Community College
Richmond, VASkills
- Food and Beverage Orders
- Safe Food Handling Practice
- Microsoft Excel
- Account Management
- Microsoft PowerPoint
- Active Listening
- Order Fulfillment
- Credit Card Payment Processing
- Customer Relations
- Microsoft Word
- Staff Training
- Order Processing
- Typing Proficiency
- Stock Management
- Multi-Line Phone Talent
- Office Equipment Proficiency
- Time Management
- Route Dispatch
- Customer Service
- Computer Proficiency
- Microsoft Access
- Multi-Line Telephone Operation
- Strong Analytical and Problem-Solving Skills
- Microsoft Windows
- Adobe Systems Adobe Acrobat
- POS Systems Expertise
- Critical Thinking
- Technical Support
- Customer Consulting
- Service Standard Compliance
- Returns processing
- Order tracking
- Shipping procedures
- Deadline Management
Certification
- Food Handler Certification,
- TIPS Certification
Timeline
Order Fulfillment Specialist
AJ Tickets
10.2023 - 03.2024
Technical Customer Support Representative
SimpliSafe
08.2020 - 11.2021
Dispatcher
Eagle Tele-Services
06.2019 - 01.2020
Property and Casualty Insurance Agent
Teleperformance USA
02.2018 - 06.2019
Banquet Captain Food & Beverage Supervisor
Marriott
02.2016 - Current
Associate of Applied Science - Internet Application Development
J Sargeant Reynolds Community College
- Food Handler Certification,
- TIPS Certification
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