Odner Alcime
Roanoke
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
Inktel Contact Center Solutions
04.2021 - 12.2021
Helped the state with rental Assistance Customer benefit verification
Driver
Uber
01.2021 - 11.2021
- Answered, scheduled, and responded to reservation calls at specific times and locations.
Customer Service Representative
Hotel Planner
11.2020 - 03.2021
Developed a sales team with a 50 % retention rate Book reservation Nationwide for all the resorts Providing Information about the Hotels Position was in English , french , creole
Customer Specialist
Iso Flex Packaging
05.2018 - 09.2020
Help the Customer with their Luggage and Packs. Face to face service and retention Helping the customer with their Orders.
Cleaner
Sawgrass Mall
10.2017 - 04.2020
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
Education
High School Diploma -
Macfather High School And College
Davie, FL 05.2001 -
Skills
[Product or Service] support
Teamwork and Collaboration
Problem-Solving
Multitasking
Friendly and Patient
Team building
Languages
French
Native or Bilingual
English
Professional Working
Spanish
Limited Working
Timeline
Customer Support Specialist
Inktel Contact Center Solutions
04.2021 - 12.2021
Driver
Uber
01.2021 - 11.2021
Customer Service Representative
Hotel Planner
11.2020 - 03.2021
Customer Specialist
Iso Flex Packaging
05.2018 - 09.2020
Cleaner
Sawgrass Mall
10.2017 - 04.2020
High School Diploma -
Macfather High School And College
05.2001 -
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