Olivia Bredemeier
Emporia
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Emergency Communications Officer
Prince George emergency communications center
Prince George, VA
02.2023 - Current
- Utilized effective problem-solving techniques to manage challenging situations.
- Oversaw multi-channel radio operations to ensure timely communication with responding units.
- Dispatched resources quickly and efficiently in response to requests for assistance.
- Assessed needs of responding personnel during active incidents and relayed pertinent information as necessary.
- Managed stressful situations in a calm, composed manner while remaining professional at all times.
- Utilized computer-aided dispatch system to log and track information regarding emergency incidents.
- Developed and maintained positive relationships with police, fire, and EMS personnel.
- Demonstrated effective problem solving skills while managing multiple incoming calls.
- Entered, updated and retrieved information from teletype networks and computerized data systems on wanted persons, stolen property, vehicle registration, and stolen vehicles.
- Instructed new communications officers on effective use of fire and police radios, phone systems, and documentation to enhance operational efficiency.
Fulfillment Expert
Target
Colonial heights, VA
11.2020 - 01.2023
- Processed orders with accuracy and speed, ensuring timely delivery of goods.
- Determined proper storage methods, identification and stock location, based on turnover, environmental factors and physical capabilities of facilities.
- Having worked in this role previously, I have acquired comprehensive knowledge about various types of materials used during fulfillment operations.
- Collaborated with leadership to develop new strategies to improve fulfillment processes.
- As a Fulfillment Associate, I have developed excellent organizational and time management skills to ensure the efficient completion of tasks.
- With my background working as a Fulfillment Associate, I understand the importance of meeting deadlines without compromising quality standards set by the company.
Front Desk Associate
KingPin Lanes
Midlothian, VA
11.2018 - 03.2020
- Answered phone professionally and courteously and used proper phone greeting techniques.
- Maintained cleanliness of the front desk area and lobby for a welcoming atmosphere.
- Utilized problem-solving skills to resolve customer complaints in an efficient manner.
- Processed payments with accuracy using cash registers, credit card machines, and POS systems.
- Managed reservations via online booking system or direct phone contact with customers.
- As managing incoming inbound and outbound phones calls, also assisted fellow coworkers with cleaning and serving our guest in the facility with high volume.
Education
High School Diploma - undefined
Penn Foster high school
Scranton, PA06.2020
Skills
- Verbal and Written Communication
- Project Requirements
- Customer Satisfaction
- Time Management
- Conflict Resolution
- Teamwork and Collaboration
- Prioritizing Effectively
- Customer Experience
Certification
- CPR/ AED certification
- Virginia Criminal Information Network certification
- Certified Training Officer
- Emergency Medical Dispatch
Certifications
-
Timeline
Emergency Communications Officer
Prince George emergency communications center
02.2023 - Current
Fulfillment Expert
Target
11.2020 - 01.2023
Front Desk Associate
KingPin Lanes
11.2018 - 03.2020
High School Diploma - undefined
Penn Foster high school