Olivia Crawford
Midlothian
Summary
Driven college student and part-time worker with a proven track record of customer satisfaction at Buffalo Wild Wings, providing exceptional service while maintaining company goals. Skilled in Microsoft Excel, multitasking, and thriving in fast-paced environments. Strong interpersonal and communication skills, problem-solving, and collaboration abilities. Committed to helping teams achieve success and demonstrating a quick learning ability. Reliable and ready to contribute to organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Assistant
Welding Processes and Mechanical Inc.
- Provided administrative support, including filing documents, typing proposals, and managing phone calls.
- Maintained in-depth knowledge of company products to deliver accurate information and recommendations.
- Demonstrated strong organizational and communication skills while efficiently multitasking to meet deadlines.
- Seasonal
Hospitality Service Specialist
Buffalo Wild Wings
06.2021 - Current
- Delivered fast, friendly, and attentive service, consistently exceeding guest expectations and maintaining high customer satisfaction.
- Successfully resolved customer concerns quickly and professionally, resulting in positive guest feedback.
- Trained and mentored new team members, contributing to the development of a high-performing staff and improved team efficiency.
- Provided support and expertise at additional restaurant locations, enhancing operational efficiency and improving customer satisfaction.
- Ensured high standards of quality control as an expediter, resulting in increased customer satisfaction and reduced food waste.
- Greeted and thanked guests in a welcoming and memorable environment, increasing customer loyalty and repeat business.
Education
Marketing
Radford University
Radford, Virginia08-2026
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East Carolina University (ECU)
Greenville, North Carolina12-2023
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Brightpoint Community College
Midlothian, Virginia05-2023
Skills
- Customer service
- Interpersonal skills
- Communication skills
- Data entry
- Marketing principles
- Problem Solving
- Teamwork and collaboration
Certification
Microsoft Associate Certified
Social Media Hubspot
Timeline
Hospitality Service Specialist
Buffalo Wild Wings
06.2021 - Current
Office Assistant
Welding Processes and Mechanical Inc.
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East Carolina University (ECU)
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Brightpoint Community College
Marketing
Radford University