Olivia Damron
Alexandria
Summary
Operations-focused professional with experience supporting team coordination, improving workflows, and enhancing employee and customer experiences in high-volume environments. Proven ability to identify process gaps, streamline operations, and support team performance using data-informed insights. Known for being a trusted resource for team members, helping resolve challenges and improve day-to-day operations.
Overview
10
10
years of professional experience
Work History
Lead Customer Experience Manager
Veterinary Emergency Group
06.2024 - Current
- Coordinated daily floor operations in a high-volume environment, ensuring efficient workflow and appropriate staff coverage
- Identified workflow bottlenecks and implemented process improvements that reduced client wait times and improved team efficiency
- Supported frontline team members by addressing operational challenges and improving day-to-day processes
- Monitored team performance metrics and adjusted workflows to better align staffing with demand
- Acted as a key point of support for staff, helping resolve issues and maintain a more sustainable work environment
Veterinary Support Staff
Crosspointe Animal Hospital
09.2023 - 06.2024
- Managed scheduling and front-desk operations, improving efficiency and reducing appointment conflicts
- Supported communication between staff and clients, ensuring a smooth and positive service experience
- Analyzed engagement and operational data to identify opportunities for improving client communication and outreach
- Assisted with inventory coordination, contributing to cost reduction and improved resource management
Assistant to the Supervisor
VCA Animal Hospitals
05.2018 - 09.2023
- Coordinated daily client services and supported team operations in a fast-paced environment
- Identified workflow inefficiencies and recommended process improvements to enhance service delivery
- Created reports to track operational performance and support better decision-making
- Improved client experience and operational flow through consistent process optimization
Unit Secretary
INOVA Health Systems
05.2016 - 02.2017
- Analyzed patient care data to identify compliance trends and enhance operational efficiency.
- Maintained and audited over 200 patient charts, ensuring adherence to HIPAA and JCAHO standards.
- Streamlined workflow processes, resulting in improved staff efficiency and productivity.
Education
Bachelor of Science - Data Analytics
Southern New Hampshire University
12-2025
Skills
- Team Coordination & Workflow Management
- Employee Support & Communication
- Process Improvement
- Scheduling & Workforce Coordination
Operations & People Support
- Data Analysis (SQL, Excel, Tableau, Power BI)
- Reporting & Dashboard Creation
- Microsoft 365
Data & Tools
LANGUAGES
American Sign Language
Websites
Timeline
Lead Customer Experience Manager
Veterinary Emergency Group
06.2024 - Current
Veterinary Support Staff
Crosspointe Animal Hospital
09.2023 - 06.2024
Assistant to the Supervisor
VCA Animal Hospitals
05.2018 - 09.2023
Unit Secretary
INOVA Health Systems
05.2016 - 02.2017
Bachelor of Science - Data Analytics
Southern New Hampshire University