Olivia Finamore
Colonial Heights
Overview
2
2
years of professional experience
Work History
Rink Guard, Server, Laser Tag Attendant
SkateNation Plus
10.2023 - Current
- Facilitated positive guest interactions, resulting in increased customer retention and return visits.
- Assisted in maintaining a clean and well-organized facility for optimal guest experience.
- Managed conflict resolution among rink patrons, promoting a harmonious recreational atmosphere.
- Trained new staff on Rink Guard, Laser Tag, and Server positions.
- Assisted guests both on and off the ice.
Team Worker
Shake Shack
07.2023 - 08.2023
- Mentored new team members, ensuring a smooth onboarding process and integration into the work environment.
- Made chicken, fries, and drinks in the kitchen.
- Learned all required tasks quickly to maximize performance.
- Restocked customer and crew areas with necessary supplies and rotated stock as required.
- Cleaned front and back areas of restaurant according to strict company standards.
Shift Manager
Tropical Smoothie
08.2022 - 05.2023
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Made drinks, food, and prepped supplies.
- Kept employees operating productively and working on task to meet business and customer needs.
- Cleaned and tidied the building.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
Clover Hill High School
Midlothian, VA05.2024
Skills
- Public Safety Awareness
- Leadership Qualities
- CPR training
- Skate Maintenance
- Ice Rink Knowledge
- Drink Making
- Food Making
- Cleaning
Timeline
Rink Guard, Server, Laser Tag Attendant
SkateNation Plus
10.2023 - Current
Team Worker
Shake Shack
07.2023 - 08.2023
Shift Manager
Tropical Smoothie
08.2022 - 05.2023
Clover Hill High School