Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olivia Ivey

Beaverdam

Summary

Dynamic Permit Technician at Hanover County with a proven track record in streamlining workflows and enhancing customer service. Skilled in utilizing permitting software and maintaining meticulous records, I excel in problem-solving and collaboration, ensuring compliance with regulations while fostering strong relationships with stakeholders. Committed to delivering efficient and effective permit processing.

Results-driven administrative professional prepared for role with comprehensive understanding of admin regulations and procedures. Known for efficient document management and effective communication with municipal authorities. Focuses on team collaboration and adaptability to meet dynamic project needs, ensuring seamless workflow and compliance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Permit Technician

Hanover County
05.2022 - Current
  • Assisted in processing permit applications and ensuring compliance with local regulations.
  • Learned to utilize permitting software for tracking application statuses and deadlines.
  • Supported team by organizing documentation and maintaining accurate records for permits.
  • Conducted preliminary assessments of applications to identify missing information or inaccuracies.
  • Communicated with applicants to clarify requirements and provide guidance on permit processes.
  • Participated in training sessions to understand zoning laws and building codes relevant to permits.
  • Collaborated with colleagues to streamline workflows for efficient permit processing.
  • Assisted the building department in preparing inspection reports, coordinating scheduling, and providing accurate documentation for each project.
  • Collaborated with other departments to address complex permit scenarios, ensuring compliance with all relevant regulations.
  • Developed strong relationships with contractors, architects, engineers, property owners ensuring smooth workflows throughout the permit process.
  • Participated in training sessions to stay current on industry trends, best practices, and changes in code requirements.
  • Maintained up-to-date knowledge of local codes and regulations to provide accurate guidance to applicants and colleagues.
  • Provided exceptional customer service by assisting applicants in navigating the permitting process, answering questions, and offering solutions to potential issues.
  • Issue permits in a timely manor
  • Issue Certificate of Occupancies

Patient Service Representative

Bon Secours Internal Medicine of Ashland
11.2021 - 05.2022
  • Managed patient scheduling to optimize appointment flow and reduce wait times.
  • Facilitated communication between patients and healthcare providers to enhance service delivery.
  • Resolved patient inquiries and issues efficiently, improving overall customer satisfaction.
  • Maintained accurate electronic health records to ensure compliance with regulatory standards.
  • Coordinated insurance verification processes to streamline patient admissions and procedures.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Used [Software] to schedule appointments.
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.

Patient Service Representative

Bon Secours St. Mary's Hospital Cancer Institute
02.2021 - 11.2021
  • Trained new staff on office protocols and customer service best practices, improving team performance.
  • Monitored inventory of medical supplies, ensuring availability for patient care needs.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
  • Streamlined appointment scheduling for increased patient convenience and reduced wait times.
  • Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Resolved customer complaints using established follow-up procedures.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Used [Software] to schedule appointments.

Accounting Clerk

Hanover County Parks And Recreation
03.2019 - 02.2021
  • Processed accounts payable and receivable transactions with accuracy and efficiency.
  • Reconciled bank statements to ensure alignment with financial records.
  • Maintained detailed records of financial transactions using accounting software.
  • Assisted in preparing monthly financial reports for management review.
  • Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
  • Assisted with reservations of park shelter rentals.
  • Assisted with Hanover County events.

Education

High School Diploma -

Patrick Henry High School
Ashland, VA
06-2018

Skills

  • Multitasking efficiency
  • Professionalism and integrity
  • Computer software proficiency
  • Record keeping
  • Microsoft office
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Critical thinking
  • Adaptability and flexibility
  • Goal setting

Certification

  • Certified Permit Technician, State Board Of Housing and Community Development - March 19th 2024
  • Management Certificate, Hanover County - May 7th 2025


Timeline

Permit Technician

Hanover County
05.2022 - Current

Patient Service Representative

Bon Secours Internal Medicine of Ashland
11.2021 - 05.2022

Patient Service Representative

Bon Secours St. Mary's Hospital Cancer Institute
02.2021 - 11.2021

Accounting Clerk

Hanover County Parks And Recreation
03.2019 - 02.2021

High School Diploma -

Patrick Henry High School

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Olivia Ivey