OLIVIA MACGILL
Richmond
Summary
Dedicated office administrator skilled in streamlining operations and enhancing compliance. Manages client communications, schedules, and financial processing while ensuring service excellence. Trains staff on policies and procedures to foster a collaborative team environment.
Overview
10
10
years of professional experience
Work History
Administrative Office Manager
PURPOSE DRIVEN RETIREMENT PLANNERS
Richmond
07.2025 - Current
- Implemented administrative procedures to enhance organizational effectiveness.
- Created and enforced company rules and procedures while preparing for growth.
- Trained new staff on office policies, procedures, and software systems.
- Facilitated team meetings to discuss project updates and operational challenges.
- Ensured compliance with all legal requirements related to the office's functions.
- Coordinated communications, financial processing, registrations, record-keeping, and other administrative functions.
- Developed event timelines and checklists to streamline planning processes.
- Analyzed post-event evaluations and data to identify areas for improvement and growth opportunities.
Administrative Assistant & Patient Coordinator
ADVANCED BEHAVIORAL HEALTH SERVICES
Midlothian
11.2023 - 07.2025
- Managed daily office operations to ensure smooth workflow and efficiency.
- Coordinated scheduling and communication among team members and clients.
- Implemented administrative procedures to enhance organizational effectiveness
- Established procedures for record keeping, data entry, and information management.
- Ensured compliance with all legal requirements related to the office's functions.
- Authored employee handbook, technology policies and emergency recovery protocols.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Assisted in processing travel and expenses by gathering receipts, coding charges and submitting invoices to VA Court Systems.
Customer Service Team Lead
PUBLIX GROCERY STORE
Richmond
10.2017 - 09.2023
- Supervised customer service team to ensure high-quality support.
- Trained staff on product knowledge and customer interaction techniques.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Participated in recruitment activities such as interviewing potential candidates for open positions.
- Resolved customer complaints efficiently to maintain satisfaction levels.
- Coordinated schedules and workloads to optimize team performance.
- Monitored performance metrics to identify areas for improvement.
- Enforced compliance with company standards related to safety, security, quality assurance.
- Handled payroll processing duties such as timekeeping, overtime calculations including auditing timesheets for accuracy before submittal.
- Maintained records of employee attendance, leave requests, payroll information.
Pre-School Assistant Teacher
WOODLAKE CHILD DEVELOPMENT CENTER
Midlothian
03.2017 - 10.2017
- Assisted lead teacher in daily lesson planning and classroom activities.
- Supported children's development through engaging educational games and activities.
- Monitored children's safety during outdoor play and field trips.
- Created and assembled classroom displays and decorations.
- Attended staff meetings related to curriculum planning or program updates as required.
- Trained and mentored new teachers on classroom management techniques and curriculum delivery.
- Maintained accurate records of attendance, assessments, and other pertinent information related to each child's academic performance.
- Developed engaging age appropriate lesson plans for multiple age groups promoting cognitive development.
Customer Service Associate
MARTIN'S GROCERY STORE
Richmond
04.2016 - 02.2017
- Help customers every day with a positive attitude and focus on customer satisfaction.
- Assisted customers daily with positive attitude, ensuring high levels of customer satisfaction.
- Actively listened to customers, resolved concerns promptly, and escalated major issues to supervisor for swift resolution.
- Provided tailored advice and assistance to customers, addressing special needs and preferences.
- Operate cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintain clean and orderly checkout areas by mopping floors, emptying trash cans, and wiping down surfaces.
- Restock and organize merchandise in front lanes.
Education
Associates Of Arts -
BRIGHTPOINT COMMUNITY COLLEGE
06-2028
Advance Diploma -
CLOVER HILL HIGH SCHOOL
Skills
- Office administration
- Scheduling and calendar management
- Event coordination
- Meeting facilitation
- Records management
- Compliance management
- Policy and procedure modification
- Calendar management
- Customer service
- Data entry
- Spreadsheet and database creation
- Database creation
- Employee training
Timeline
Administrative Office Manager
PURPOSE DRIVEN RETIREMENT PLANNERS
07.2025 - Current
Administrative Assistant & Patient Coordinator
ADVANCED BEHAVIORAL HEALTH SERVICES
11.2023 - 07.2025
Customer Service Team Lead
PUBLIX GROCERY STORE
10.2017 - 09.2023
Pre-School Assistant Teacher
WOODLAKE CHILD DEVELOPMENT CENTER
03.2017 - 10.2017
Customer Service Associate
MARTIN'S GROCERY STORE
04.2016 - 02.2017
Associates Of Arts -
BRIGHTPOINT COMMUNITY COLLEGE
Advance Diploma -
CLOVER HILL HIGH SCHOOL