Olivia Moore
Buena Vista
Summary
Professional Custom Order Coordinator at Washington and Lee University, adept at fostering strong client relationships and ensuring timely order fulfillment. Demonstrated exceptional problem-solving abilities and attention to detail, enhancing customer satisfaction and streamlining processes. Proven track record in effective communication and organization, contributing to a seamless order management experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Custom Order Coordinator
Washington and Lee University
Lexington, VA
12.2024 - Current
- Maintained accurate records of all orders using Asana software.
- Facilitated communication between clients and vendors to ensure customer satisfaction.
- Responded promptly to customer inquiries regarding orders or billing issues, via email or phone.
- Monitored order progress from placement through delivery, resolving any issues that arose along the way.
- Successfully coordinated orders, ensuring timely delivery of goods to customers.
- Fulfilled orders based on priority, time, and date desired by customers.
- Computed total charges for merchandise and services and shipping charges.
- Collected payment for orders and recorded transactions.
- Troubleshot any order-related issues and provided solutions.
- Received merchandise and staged orders for customer pickup or shipping.
- Obtained customers' names, addresses, and billing information, product numbers, and specification of items to be purchased and enter information on order forms.
- Informed customers by email or phone of order information, shipping dates, and any anticipated delays.
- Developed strong relationships with vendors and customers.
Elementary School Teacher
Lexington City Public Schools
Lexington, VA
07.2022 - 07.2024
- Met with parents to review Individualized Education Plans for at-risk students.
- Built positive relationships with parents to involve families in educational process.
- Integrated technology and multimedia tools into lessons to enhance student learning.
- Created supportive and inclusive learning environments, fostering positive classroom atmospheres supporting student growth and learning.
- Assessed student performance regularly to inform instructional adjustments and interventions.
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Facilitated parent-teacher conferences to discuss student progress and strategies for improvement.
- Developed engaging lesson plans to enhance student understanding and participation.
- Implemented differentiated instruction strategies to meet diverse learning needs.
Elementary School Teacher
Bedford County Public Schools
Bedford, VA
07.2021 - 07.2022
- Developed engaging lesson plans to enhance student understanding and participation.
- Implemented differentiated instruction strategies to meet diverse learning needs.
- Assessed student performance regularly to inform instructional adjustments and interventions.
- Integrated technology into the classroom to support interactive learning experiences.
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Engaged in professional development workshops, staying abreast of educational trends and best practices.
- Improved parental involvement through regular newsletters and updates on classroom activities and student achievements.
- Utilized assessment data to tailor instruction, addressing individual learning gaps.
- Facilitated parent-teacher conferences to discuss student progress and strategies for improvement.
Retail Sales Manager
Monogram Love
Forest, VA
11.2016 - 07.2022
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers.
- Maintained a clean and organized storefront at all times.
- Developed strong customer relationships through attentive service and expert product knowledge.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Performed cash, card, and check transactions to complete customer purchases.
- Communicated with customers via SMS and telephone, maintaining a professional demeanor under pressure.
- Built relationships with customers to establish long-term business growth.
- Delivered exceptional customer service, enhancing shopper experiences and fostering loyalty.
- Supported visual merchandising efforts, maintaining appealing product displays to attract customers.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
Education
Bachelor of Science - Elementary Education
Ferrum College
Ferrum, VA05-2021
Skills
- Strong organization
- Order logging
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Effective communication
- Phone and email etiquette
- Information gathering
Certification
- Elementary School Endorsement Virginia Teaching License: Kindergarten-6th
Timeline
Custom Order Coordinator
Washington and Lee University
12.2024 - Current
Elementary School Teacher
Lexington City Public Schools
07.2022 - 07.2024
Elementary School Teacher
Bedford County Public Schools
07.2021 - 07.2022
Retail Sales Manager
Monogram Love
11.2016 - 07.2022
Bachelor of Science - Elementary Education
Ferrum College