Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Olivia Oliver

Arlington

Summary

Passionate healthcare operations leader dedicated to improving patient experiences and streamlining processes. Skilled in program management, financial oversight, and cross-functional collaboration to enhance efficiency and outcomes. With a strong background in leadership and teamwork, I’m committed to helping others at every stage of their health journey.

Overview

9
9
years of professional experience

Work History

Oncology Patient Specialist

Inova Health
Fairfax
09.2024 - Current
  • Number 1 in the Oncology department for payment collections, collected over 35% of Inova SCHAR Center past due payments within my first 4 months on the job.
  • Collaborate with the accounting team at Inova to ensure patients' accounts are accurately updated and reconciled. Support timely and precise invoice processing to ensure collection of previous and current balances.
  • Effectively manage project timelines, productivity, and the quality of deliverables with medical records, transcribing physician orders with CPT/ICD codes, and ensure regulatory compliance while providing customer service and insurance follow-up support.
  • Fostered relationships with over 2,500 patients while ensuring compliance through detailed technical and quality control reviews of regulatory documents.

Clinic Manager

QC Kinetix
Aurora, Morton Grove & Oakbrook
10.2022 - 08.2023
  • Led multi-site clinic operations by managing financial transactions, overseeing patient and financial records, and ensuring seamless coordination across three medical offices, improving efficiency and service delivery.
  • Developed and implemented training programs to enhance team capabilities, streamline documentation and billing processes, while driving operational improvements across multiple clinic locations.
  • Collaborated with cross-functional teams including executives, HR, physicians and clinic managers across multiple regions, analyzing performance data and implementing process improvements to optimize patient outcomes and financial goals.
  • Conducted weekly meetings within my clinics to track KPIs, revenue goals, and patient outcomes, ensuring we met or exceeded operational benchmarks.

Marketing & Operations Intern

Rokwire
Champaign
08.2022 - 12.2022
  • Created ads, student surveys and marketing strategies to increase students engagement and awareness on the university Healthstream app, which was public to over 50,000 students and faculty members.
  • Assisted board members and staff by providing research analysis, meeting minutes, weekly decks and reports which directly contributed to the success of Rokwire 2022 health initiative goals.

Pharmacy Technician

CVS Pharmacy
Homewood, Chicago & Champaign
03.2016 - 10.2020
  • Worked with internal teams, provider offices, and insurance companies to gather necessary information for accurate customer billing and prescription coverage.
  • Utilized the pharmacy's database to facilitate smooth prescription processing, including patient information and insurance billing, while providing excellent customer service and managing stock levels to ensure product availability.
  • Trained existing and new employees on new policies, procedures, and protocols. Utilized time management and effective, clear communication amongst different employees and customers.

Education

Bachelor of Science - Business Administration

University of Illinois At Urbana-Champaign
Champaign, IL

Skills

  • Account Management
  • Cross-functional collaboration
  • Data Analysis and KPI Tracking
  • Healthcare Operations and Patient Experience
  • Process Optimization and Training
  • Program and Project Management
  • Strategic Communication and Reporting

Affiliations

Division I Athletics

Track and Field

  • Balanced a demanding Division I athletic schedule while excelling academically, competed in international meets and three Big Ten Championships, while building strong relationships with coaches, teammates, and professors to ensure academic and athletic success.

Detroit Lions Women’s Association (DLWA)/Detroit Lions Academy (DLA)

Event Organizer

August 2023 - March 2024

  • (DLWA) Worked alongside fellow wife and girlfriends of the Detroit Lions franchise to organize and plan community outreach events for the greater Detroit area.
  • (DLA) Organized and coordinated events for at-risk females grades through 6th-12th, to express themselves and grow into leaders within their community.

100 Strong

Event Coordinator & Group Leader August 2020 - May 2022

  • Led strategic planning and execution of community-building events for university freshmen, focusing on student success and leadership development.

References

References available upon request.

Timeline

Oncology Patient Specialist

Inova Health
09.2024 - Current

Clinic Manager

QC Kinetix
10.2022 - 08.2023

Marketing & Operations Intern

Rokwire
08.2022 - 12.2022

Pharmacy Technician

CVS Pharmacy
03.2016 - 10.2020

Bachelor of Science - Business Administration

University of Illinois At Urbana-Champaign

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Olivia Oliver