Olivia Price
Virginia Beach,VA
Summary
Dynamic administrative professional with over 11 years of experience in fast-paced environments. Expertise in multitasking, problem-solving, bookkeeping, and organizational skills ensures seamless operations and enhances productivity. Proficient in various computer applications, capable of supporting executives in achieving company goals efficiently through effective management of diverse administrative tasks. Committed to delivering high-quality results while maintaining a focus on team collaboration and organizational success.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Foundever
02.2023 - Current
- Helping customers with tax questions or concerns via chat, inputting data into company database, verifying accuracy of data before and after entry, review and correct errors in existing accounts, maintain confidentiality and security of sensitive information, using company software to remote control customer screen to better help.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Customer Service Reprsentative
Qurate Retail Group
09.2021 - 01.2023
- Update customer information on their forms
- Assist in credit card processing and payment plans
- Taking high volume calls
- Helping customers navigate the website
- Resolved customer inquiries efficiently through various communication channels, enhancing customer satisfaction.
Customer Service Manager
Carters
07.2018 - 10.2021
- Open and close store
- Counting the safe and tills
- Approving payroll
- Sending end of day emails
- Delegating task to employees
- De-escalating customer and employee issues.
- Trained new team members on customer service protocols and system navigation.
- Assisted in developing training materials to enhance team performance and knowledge retention.
Education
Bachelor of science - marketing certificate
University of Pheonix
Online08.2035
High school diploma -
Green Run High School
Virginia Beach, VA01.2016
Skills
- Fast and accurate typing
- Computer proficiency
- Appointment scheduling
- Handling high volume calls
- Responding to emails
- Data entry
- Call center operations
- De-escalation techniques
Timeline
Customer Service Representative
Foundever
02.2023 - Current
Customer Service Reprsentative
Qurate Retail Group
09.2021 - 01.2023
Customer Service Manager
Carters
07.2018 - 10.2021
Bachelor of science - marketing certificate
University of Pheonix
High school diploma -
Green Run High School