Olivia Scott
Lynchburg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Massage Therapist
SoHo Day Spa / BE Partners
06.2017 - 12.2022
- Maintained accurate and up-to-date client records.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
Massage Therapist
Self-employed
01.2007 - 05.2017
- Provided treatment for medical conditions and injuries through therapeutic massage.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Maintained client treatment records and designed long-term care programs for return customers.
- Developed customized massage programs to meet unique requirements.
Data Entry - Payroll
Bookkeeping On The Beach, LLC
06.2015 - 10.2015
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
Front Desk Clerk
Don Irby's Transmissions
03.2010 - 12.2010
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Completed data entry and filing to keep records updated for easy retrieval.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected payments, processed transactions and updated relevant records.
Property Manager
Langley Properties
01.2004 - 01.2004
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Deputy I Commissioner
Bedford County Commissioner Of The Revenue
01.1997 - 12.2003
- Consistently met deadlines to correct duplication, assessment or coding errors on over 80K customer accounts.
- Sensitively handled confidential information when assisting citizens with Federal and State Income Filing, preparing tax relief forms, using DMV database and retrieving Personal and Real Estate Property records.
- Researched and organized building permits for the purpose of keeping an accurate taxable property record.
Accounting Clerk
EVOLV CLAIM SOLUTIONS
05.2023 - 04.2024
Education
Associate of Arts - Business Administration
National Business College
Lynchburg Vocational Certificate Program - Massage Therapy
Miller Motte Technical School
Lynchburg 2006
Skills
- Computer Proficiency
- Clerical Skills
- Communication
- Data Entry
- Administrative Procedures & Support
- Microsoft Word
- Customer Service
- Problem-Solving Ability
- Typing Proficiency
Timeline
Accounting Clerk
EVOLV CLAIM SOLUTIONS
05.2023 - 04.2024
Massage Therapist
SoHo Day Spa / BE Partners
06.2017 - 12.2022
Data Entry - Payroll
Bookkeeping On The Beach, LLC
06.2015 - 10.2015
Front Desk Clerk
Don Irby's Transmissions
03.2010 - 12.2010
Massage Therapist
Self-employed
01.2007 - 05.2017
Property Manager
Langley Properties
01.2004 - 01.2004
Deputy I Commissioner
Bedford County Commissioner Of The Revenue
01.1997 - 12.2003
Associate of Arts - Business Administration
National Business College
Vocational Certificate Program - Massage Therapy
Miller Motte Technical School
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