Olivia Vincent
Richmond
Summary
Dynamic and customer-focused professional with extensive experience at Sedona Taphouse, excelling in customer service and conflict resolution. Proven ability to enhance guest satisfaction and drive repeat business through effective communication and suggestive selling techniques. Adept at managing high-volume environments while ensuring order accuracy and optimal table turnover.
Overview
6
6
years of professional experience
Work History
Restaurant Server/Bartender
Sedona Taphouse
Richmond
08.2023 - Current
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Camp Counselor
Williams Martial Arts And Fitnes
Ashburn
06.2019 - 08.2025
- Monitored activities matched to individual and group abilities to keep campers safe.
- Created an environment conducive to learning by implementing positive reinforcement strategies.
- Recognized and implemented safety standards to minimize incidents or accidents.
Restaurant Hostess/Server
All American Steakhouse And Sports Theater
Ashburn
12.2019 - 07.2023
- Provided menus and answered questions about menu items and specials.
- Helped service staff handle demand by distributing food and beverages.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Education
High School Diploma -
Briar Woods Highschool
Ashburn, VA06-2022
Some College (No Degree) - Marketing
Virginia Commonwealth University
Richmond, VASkills
- Customer service
- Order accuracy
- Table management
- Conflict resolution
- Sales techniques
- Communication skills
- Time management
- Problem solving
- Suggestive selling
Timeline
Restaurant Server/Bartender
Sedona Taphouse
08.2023 - Current
Restaurant Hostess/Server
All American Steakhouse And Sports Theater
12.2019 - 07.2023
Camp Counselor
Williams Martial Arts And Fitnes
06.2019 - 08.2025
High School Diploma -
Briar Woods Highschool
Some College (No Degree) - Marketing
Virginia Commonwealth University
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