Olivia B. Jones
Newport News,NV
Summary
Experienced problem-solver with strong leadership and motivational abilities. Possesses excellent customer relations and relationship-building skills. Utilizes independent decision-making and sound judgment to drive company success. Committed to enhancing employee engagement and performance through training, monitoring, and morale-building. Highly skilled in oral and written communication, as well as active listening.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Housekeeper
MWR Recreational Lodging
07.2024 - Current
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Certified Medical Assistant
Peninsula of Internal & Geriatric Medicine
03.2024 - 07.2024
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them efficiently, and answering any questions they had about their visit or overall healthcare needs.
Frontline Member Associate
Chick-fil-A
11.2022 - Current
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business
- Greeted customers promptly and took orders to keep flow of traffic moving
- Reduced customer wait times by quickly operating customer window and sales register
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods
Sales Associate
Hucks
07.2021 - 02.2022
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Customer relations
- Server and Staff Support
- Stocking and Replenishing
- Engaged with customers to effectively build rapport and lasting relationships
- Answered customer questions about sizing, accessories, and merchandise care
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Diploma - Medical Assisting
Centura College
Newport News, VA03.2024
High School Diploma -
Obion County Central High School
Troy, Tennessee05.2021
Skills
- Understands Medical Procedures
- Proper Sterilization Techniques
- Flexible Schedule
- Verbal and Written Communication
- Problem-Solving
- Energetic Self-Starter
- Reliable and Punctual
- Strategic Planning
- Friendly and Outgoing
- Verbal/Written Communication
- Customer service
- Appointment scheduling
Certification
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
Timeline
Housekeeper
MWR Recreational Lodging
07.2024 - Current
Certified Medical Assistant
Peninsula of Internal & Geriatric Medicine
03.2024 - 07.2024
Frontline Member Associate
Chick-fil-A
11.2022 - Current
Sales Associate
Hucks
07.2021 - 02.2022
Diploma - Medical Assisting
Centura College
High School Diploma -
Obion County Central High School
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