Oliviyah Moore
Richmond
Summary
Dedicated professional with a Bachelor of Science Degree in Psychology and Sociology. Obtained QMHP-T certification and has a strong foundation in behavioral health services, administrative operations, and human resources support. Experienced in quality assurance, client services, compliance auditing, and interdisciplinary team coordination. Committed to advancing mental health outcomes and driving organizational efficiency in healthcare or HR-focused environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Quality Assurance Specialist – Mental Health
Behavioral Health Services of Virginia
07.2024 - Current
- Conduct quality reviews of clinical documentation for mental health services to ensure compliance with Medicaid and state regulations.
- Support licensed clinicians and QMHPs in documentation accuracy for Individual Service Plans (ISPs), progress notes, and assessments.
- Utilize DLA-20 and other assessment tools to monitor client progress and outcomes.
- Collaborate with case managers and supervisors to prepare for audits and maintain licensing standards.
- Identify areas for improvement and implement strategies to streamline documentation processes.
Quality Assurance Coordinator (ABA Services)
Behavioral Health Services of Virginia
07.2024 - Current
- Led quality assurance initiatives to ensure compliance with Medicaid standards and internal protocols for ABA therapy services.
- Audited clinical documentation to maintain accuracy, completeness, and regulatory alignment for services provided to children with autism.
- Collaborated with BCBAs and clinical teams to enhance documentation practices and service delivery.
- Maintained and monitored progress notes, treatment plans, and data tracking systems for performance and billing audits.
- Assisted with conducting reassessments for continuation of client's services for Autism Services.
- Supported administrative compliance for licensure and accreditation reviews.
Patient Access Coordinator
VCU Health System
01.2024 - 07.2024
- Coordinated high-volume appointment scheduling and managed multiple physician calendars using EMR systems.
- Ensured accurate patient registration, insurance verification, and medical history updates in alignment with HIPAA regulations.
- Acted as liaison between healthcare providers, patients, and administrative departments to facilitate seamless care delivery.
- Handled billing inquiries and processed insurance claims to support financial operations.
Client Services Coordinator
Richmond Private Methadone Clinic
08.2022 - 01.2024
- Managed front-office operations, including patient intake, appointment coordination, and insurance authorizations.
- Supported clinical teams in maintaining accurate records and delivering client-centered care in a behavioral health setting.
- Ensured confidentiality and regulatory compliance while handling sensitive health information.
- Delivered high-quality customer service in a fast-paced outpatient environment.
- Assisted in conducting reassessments for patient care.
Executive and Human Resources Assistant
Dominion Energy
08.2021 - 08.2022
- Provided HR support including new hire onboarding, attendance tracking, and employee relations assistance.
- Managed executive schedules, coordinated internal communications, and organized company events.
- Prepared reports and presentations for senior leadership, contributing to strategic planning meetings.
- Coordinated payroll documentation and supported departmental compliance.
Administrative Office Associate
Richmond Metropolitan Transportation Authority
06.2018 - 08.2021
- Supported billing, document preparation, and meeting coordination in a cross-functional administrative role.
- Maintained digital records and improved efficiency of customer service workflows.
- Managed confidential data and contributed to wide organizational improvements.
Education
Bachelor of Science - Psychology & Sociology
Virginia Commonwealth University
Richmond, VA01-2025
Skills
- Behavioral Health Documentation & Compliance
- Human Resources Support & Onboarding
- Intake and Assessment Coordination
- Quality Assurance & Audit Preparation
- Microsoft Office Suite & EMR Systems
- Administrative Operations & Process Improvement
- Client Progress Monitoring
- HIPAA & Medicaid Regulatory Knowledge
- Client Services & Communication
- Case Management
- Individual Service Plans (ISPs)
- DLA-20 Functional Assessments
Certification
- QMHP-T Certification
- HIPPA Compliance Certification
- CPR Certified
- Mental Health First Aid Training
Timeline
Quality Assurance Specialist – Mental Health
Behavioral Health Services of Virginia
07.2024 - Current
Quality Assurance Coordinator (ABA Services)
Behavioral Health Services of Virginia
07.2024 - Current
Patient Access Coordinator
VCU Health System
01.2024 - 07.2024
Client Services Coordinator
Richmond Private Methadone Clinic
08.2022 - 01.2024
Executive and Human Resources Assistant
Dominion Energy
08.2021 - 08.2022
Administrative Office Associate
Richmond Metropolitan Transportation Authority
06.2018 - 08.2021
Bachelor of Science - Psychology & Sociology
Virginia Commonwealth University
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