Olla Saleh

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

As a Retail Associate at Ross Dress for Less, you are not just an employee — you are the heartbeat of the store. Your role demands a high level of professionalism, adaptability, and resilience, as you help maintain Ross’s reputation for offering quality merchandise at unbeatable prices, even during the most demanding circumstances.

• Customer Service Excellence:
  Provide warm, attentive, and solution-focused service to every guest. While most customers are courteous, there are times when you will encounter impatient, frustrated, or even disrespectful individuals. In those moments, your ability to remain calm, composed, and professional reflects the highest standard of retail excellence.
• Multitasking Under Pressure:
  Ross stores are notoriously fast-paced and extremely busy, especially during weekends, holidays, and sale events. You may be expected to juggle multiple tasks at once — ringing up long lines of customers, assisting someone on the floor looking for a specific item, managing fitting rooms, and restocking shelves — all within minutes of each other. It’s a role for those who thrive in a high-energy environment.
• Handling High-Stress Situations:
  With constant foot traffic and high customer volume, stress can rise quickly. It takes a level-headed and quick-thinking individual to navigate a chaotic rush, deal with childish behavior or customer tantrums, and still maintain a positive, respectful attitude. Your patience is not just appreciated — it’s essential.
• Loss Prevention Awareness:
  As a team member, you also help ensure merchandise protection by being vigilant and observant. While remaining welcoming, you are expected to monitor suspicious behavior, communicate with security teams when necessary, and help enforce company policies tactfully.
• Store Presentation and Recovery:
  A Ross associate must ensure the store looks clean, organized at all times. That means relentlessly recovering scattered merchandise, maintaining fitting room cleanliness, and restocking returned or misplaced items — even when the store is at its peak capacity.
• Team Collaboration:
  Ross is a team-first environment. You must work closely with coworkers and management to ensure the store runs smoothly, especially when dealing with high volumes of foot traffic and operational demands.

To succeed in this position, you must possess immense patience, emotional intelligence, strong multitasking skills, and a thick skin. It’s not for the faint of heart — customers can sometimes be rude, demanding, and unreasonable, and it’s up to you to respond with grace, empathy, and firmness when necessary.

Despite the stress and hustle, this role offers a powerful sense of accomplishment. Every shift, you help keep the store running, customers satisfied, and chaos under control. In short, you are the unsung hero of one of the busiest retailers in America.

• Played games, worked on puzzles, and read books to young children.
• Communicated positively with children and guardians.
• Organized and cleaned home after activities by picking up toys and straightening up the room.
• Maintained a clean and organized environment to ensure the well-being of children under care.
• Childcare Experience: Skilled in supervising children, ensuring safety, and managing behavior in various age groups. Classroom Management: Ability to maintain order, provide instructions, and create a structured learning environment. Communication & Leadership: Strong verbal and written communication skills with the ability to give clear instructions and engage students. Patience & Problem-Solving: Experienced in handling challenging situations, resolving conflicts, and adapting to different student needs. Tutoring & Educational Support: Assisted children with homework, reinforced learning concepts, and provided academic guidance. Dependability & Professionalism: Reliable, responsible, and able to work independently while following school guidelines. Background Check & Certification: Eligible for required school district screening and compliance with substitute teaching requirements

• Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
• Managed caseloads effectively, prioritizing tasks based on urgency and importance while maintaining high-quality service delivery.
• Provided support and guidance to students experiencing academic and personal troubles.
• Developed strong relationships with students, providing mentorship and fostering personal growth.
• Experienced in Childcare: Proven ability to provide attentive, compassionate care for children, with knowledge of age-appropriate activities and child development principles. Dependable and Punctual: Consistently reliable, with a strong track record of being on time and available for last-minute requests, ensuring parents' peace of mind. Strong Communication Skills: Skilled in clear, effective communication with both parents and children, ensuring a smooth exchange of information regarding schedules, preferences, and any concerns. Calm and Patient: Able to maintain composure in challenging situations, offering a calm presence to children while handling any issues with patience and understanding. Adaptable and Flexible: Capable of adjusting quickly to various household routines, child needs, and unexpected changes, providing seamless care in dynamic environments. Trustworthy and Responsible: Committed to following all parental guidelines, ensuring a safe, secure environment for children while respecting family values and boundaries. First Aid and CPR Certified: Trained in first aid and CPR, ensuring the ability to respond effectively in case of emergencies. Energetic and Engaging: Passionate about keeping children engaged in educational and creative activities, fostering a fun, stimulating environment for learning and play. Organized and Efficient: Ability to manage multiple tasks simultaneously, maintaining an organized and tidy environment while caring for children.