Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Omari Jones

Portsmouth

Summary

Dynamic and results-driven professional with extensive experience in customer service and team collaboration at Jimmy John's Gourmet Sandwiches. Proven ability to enhance client satisfaction through effective communication and conflict resolution. Skilled in point-of-sale operation, ensuring order accuracy while fostering a positive work environment. Committed to upholding food safety standards and training new employees.

Overview

2
2
years of professional experience

Work History

Cashier,dishwasher

The Coffee Shoppe
Portsmouth
06.2025 - Current
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained cleanliness and organization of the service area and dining space.
  • Assisted customers with menu selections and provided product recommendations.
  • Handled cash, credit, and mobile payments accurately during busy shifts.
  • Engaged with customers to create a welcoming atmosphere in the coffee shop.
  • Collaborated with team members to ensure smooth operation during peak hours.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Assistant Manager

Jimmy John's Gourmet Sandwiches
Portsmouth
07.2023 - Current
  • Assisted in training new team members on sandwich preparation techniques.
  • Addressed customer inquiries and resolved issues promptly and effectively.
  • Implemented food safety standards during food handling and preparation.
  • Supported the manager in maintaining cleanliness and organization of the store.
  • Facilitated communication between front-line staff and management for smooth operations.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Resolved conflicts between team members in an effective manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment.

Crew Member

Cookout Restaurant
Norfolk
09.2024 - 11.2024
  • Prepared food items according to Cookout standards and specifications.
  • Maintained cleanliness and organization of work areas and equipment.
  • Assisted customers with menu selections and order placements.
  • Handled cash transactions accurately during busy shifts.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Served food quickly for positive guest experiences.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Took orders from patrons and input selections into store computer system.
  • Packed fast food products in approved containers, cups, and bags.
  • Presented orders to guests within anticipated service times.
  • Adhered to health department regulations regarding food handling procedures.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.

Education

High School Diploma -

I.C Norcom High
Portsmouth, VA
06-2025

Some College (No Degree) - Dual Enrollment

Tidewater Community College
Portsmouth Virginia

Skills

  • Client assistance
  • Customer service
  • Food safety standards
  • Point-of-sale operation
  • Order accuracy
  • Team collaboration
  • Conflict resolution
  • Employee training
  • Time management
  • Effective communication
  • Ethical leadership
  • Motivation techniques

Affiliations

  • I participated in Navy ROTC at my high school of I.C Norcom and achieved the rank of o1, which in the Navy means Ensign
  • I participated in Esports at my high school and was runner-up in back to back tournaments

Accomplishments

  • Made honor role more than once in every school year of high school
  • Achieved perfect attendance
  • Was an early graduate
  • Participated in Dual Enrollment; taking classes at Tidewater Community College for extra college credits
  • Made principles list
  • Graduated with a Advanced Diploma
  • Awarded Merit and Provost Scholarships and multiple colleges

References

References available upon request.

Timeline

Cashier,dishwasher

The Coffee Shoppe
06.2025 - Current

Crew Member

Cookout Restaurant
09.2024 - 11.2024

Assistant Manager

Jimmy John's Gourmet Sandwiches
07.2023 - Current

High School Diploma -

I.C Norcom High

Some College (No Degree) - Dual Enrollment

Tidewater Community College

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Omari Jones