OMARREN PERIO
Retail Specialist / Quality Assurance
Portsmouth,VA
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
7
7
years of professional experience
Work History
Retail Service Specialist
US Navy
03.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Quality Assurance Analyst
US Navy
Norfolk, VA
10.2024 - 03.2026
- Mentored and coached team members on QA topics and strategies.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Acted as a liaison between the QA team and other supply departments ensuring effective communication throughout all stages of the project lifecycle.
- Led training sessions for new QA analysts, increasing departmental efficiency and knowledge sharing.
Retail Services Specialist
US Navy
01.2021 - 10.2024
- Analyzed customer data to ensure accuracy of contributions, distributions, loans, and other transactions.
- Participated in training sessions to stay up-to-date on industry best practices.
- Conducted employee meetings to explain the benefits of following orders.
- Developed reports summarizing account activity and performance metrics.
- Assisted with auditing processes by preparing required documentation for review.
- Maintained confidential records and files related to customer accounts.
- Supervised over 6 sailors
Service Bartender
Bonnies
08.2019 - 02.2021
- Adhered to all health department guidelines while preparing food items or drinks.
- Demonstrated knowledge of proper glassware selection for various types of beer or wines.
- Assisted in the preparation of specialty cocktails as requested by patrons.
- Maintained a clean, organized bar area and stocked necessary supplies.
- Performed opening and closing duties including counting money drawers and restocking items.
- Greeted guests and provided excellent customer service.
- Communicated with kitchen staff to ensure food orders were accurate and timely.
Education
High School Diploma -
Smithtown High School
Vacherie, LA05.2021
Associate of Arts - Technical Writing
Tidewater Community College
Norfolk, VA01.2028
Skills
Sales experience
Cash Flow Management
Client Relationship Building
Salesforce
Critical Thinking
Cash Management Strategies
Attention to Detail
Self Motivation
Timeline
Quality Assurance Analyst
US Navy
10.2024 - 03.2026
Retail Service Specialist
US Navy
03.2024 - Current
Retail Services Specialist
US Navy
01.2021 - 10.2024
Service Bartender
Bonnies
08.2019 - 02.2021
High School Diploma -
Smithtown High School
Associate of Arts - Technical Writing
Tidewater Community College