Onika Richardson
Alexandria
Summary
Professional with focus on quality management, emphasizing team collaboration and adaptability to changing needs. Skilled in process optimization, compliance, and delivering consistent results. Known for strong analytical abilities, problem-solving skills, and effective communication. Reliable and goal-oriented, ensuring high standards in every project.
Overview
14
14
years of professional experience
Work History
Quality Management Specialist
USCIS
12.2024 - Current
- Support continuous improvement initiatives, resulting in significant process optimizations.
- Streamline production workflows by collaborating closely with cross-functional teams to identify areas for improvement.
- Evaluate current processes to develop improvement plans.
- Conduct thorough reviews of operations to devise and deploy improvement strategies.
- Champione a culture of excellence within the organization through ongoing education and workshops focused on quality assurance techniques.
Management and Program Analyst
USCIS Refugee, Asylum, and Intl. Operations
05.2023 - 12.2024
- Facilitated effective communication between team members, fostering a positive work environment conducive to collaboration.
- Identified opportunities for process improvement, resulting in increased operational efficiency across the organization.
- Trained team members on new software tools, improving overall productivity and efficiency.
- Produced detailed and relevant reports for use in making business decisions.
- Created a SharePoint Case Tracking Tool Managers
Management Analyst
Federal Housing Administration
07.2021 - 05.2023
- Improved operational efficiency by streamlining processes and implementing best practices in management analysis.
- Evaluated existing systems and processes, identifying inefficiencies and recommending modifications for optimal performance.
- Managed complex projects from inception through execution while maintaining strict adherence to budgetary constraints and timelines.
- Produced detailed and relevant reports for use in making business decisions.
Social Insurance Specialist
Social Security Administration Headquarters
10.2018 - 07.2021
- Reviewed and verified Ticket to Work program operations for adherence to policy standards.
- Specialized in the Ticket to Work program, providing expert guidance and support to businesses administering the Program.
- Conducted thorough analysis of Ticket to Work applications to verify eligibility and compliance with regulatory standards.
- Coordinated interagency agreements to conduct research on Social Programs beneficial to Social Security beneficiaries.
Contract Officer Representative (COR)
Social Security Administration Headquarters
06.2015 - 10.2018
- Represented the contracting officer in overseeing contract performance and ensuring compliance with terms.
- Managed contract execution and monitored vendor performance.
- Facilitated communication between stakeholders to resolve contract-related issues effectively.
- Managed contractor performance and facilitated communication between stakeholders.
- Ensured compliance with contract terms and conditions, addressing any issues promptly.
- Monitored and evaluated contractor performance to guarantee contractual obligations were met.
- Developed comprehensive statements of work to define project scope and deliverables.
Disability Quality Program Expert
Social Security Administration Headquarters
07.2011 - 06.2015
- Provided expert guidance on disability quality programs, ensuring compliance with regulations.
- Performed in-depth analysis of disability quality data to inform program improvements.
- Trained disability examiners to ensure compliance with regulatory standards.
- Developed and implemented training modules to improve disability quality program effectiveness.
Education
Master of Arts - Public Administration
Strayer University
Bachelor of Arts -
Louisiana State University
Baton Rouge, LASkills
- Quality Tools
- Investigations expertise
- Detail-oriented
- Documentation skills
- Compliance monitoring
- Problem-solving
- Project management
- Requirements gathering
- Active listening
- Customer relations
Timeline
Quality Management Specialist
USCIS
12.2024 - Current
Management and Program Analyst
USCIS Refugee, Asylum, and Intl. Operations
05.2023 - 12.2024
Management Analyst
Federal Housing Administration
07.2021 - 05.2023
Social Insurance Specialist
Social Security Administration Headquarters
10.2018 - 07.2021
Contract Officer Representative (COR)
Social Security Administration Headquarters
06.2015 - 10.2018
Disability Quality Program Expert
Social Security Administration Headquarters
07.2011 - 06.2015
Master of Arts - Public Administration
Strayer University
Bachelor of Arts -
Louisiana State University
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