Ononica Cosby
Richmond
Summary
Experienced customer service and healthcare professional with a diverse background in technical support, emergency services, and personal care assistance. Adept at managing complex customer issues, coordinating emergency orders, and providing compassionate care to individuals with physical disabilities. Skilled in troubleshooting, call center operations, and assisting with Activities of Daily Living (ADLs). Known for strong communication, problem-solving abilities, and a commitment to delivering high-quality service. Comfortable working remotely or in-person, with a proven ability to adapt to various work environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Emergency Representative
Sutherland Global
12.2021 - 02.2025
- Submit and manage emergency gas orders, ensuring timely and accurate dispatch coordination.
- Communicate directly with dispatch to verify the correct processing of emergency orders.
Technical Support Representative
Teleperformance "Apple"
05.2021 - 12.2021
- Resolved technical issues related to customers’ accounts and Apple software infrastructure.
- Provided troubleshooting support via phone and chat, ensuring high customer satisfaction.
Customer Service Representative
Arise
08.2018 - 10.2020
- Managed inbound and outbound customer calls, addressing complaints, processing orders, and providing product/service information.
- Maintained customer satisfaction by delivering prompt, effective solutions.
PCA Personal Care Assistant
Public Partnership, LLC
02.2017 - 08.2020
- Assisted a client with cerebral palsy in daily living activities, including personal hygiene, grooming, and mobility support.
- Experience using Hoyer lifts and other assistive devices.
PCA Personal Care Assistant
Amada Senior Care
03.2018 - 03.2019
- Followed detailed client care plans, providing assistance with meal preparation, light housekeeping, and medication management.
- Tracked daily Activities of Daily Living (ADLs) for record-keeping and health monitoring.
Caregiver
Bless Hands & Hearts
09.2017 - 12.2017
- Provided covered caregiver services per the client's care plan, ensuring comfort and safety.
T-Millers
Marriot Hotel
10.2016 - 05.2017
- Greeted guests with a positive attitude, provided information about specials, and assisted with reservations.
- Efficiently managed seating arrangements and catered to large party needs.
Education
High School Diploma -
Highland Springs High School
Highland Springs, VA06-2015
Skills
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Technical Support
- Call Center Operations
- Customer Service
- Personal Care Assistance (ADL training)
- Communication and Problem-Solving
- Assistive Device Experience (Hoyer/Lyft)
- Scheduling & Reservations
Certification
- Medical Technician
- Personal Care Assistant (PCA)
Timeline
Emergency Representative
Sutherland Global
12.2021 - 02.2025
Technical Support Representative
Teleperformance "Apple"
05.2021 - 12.2021
Customer Service Representative
Arise
08.2018 - 10.2020
PCA Personal Care Assistant
Amada Senior Care
03.2018 - 03.2019
Caregiver
Bless Hands & Hearts
09.2017 - 12.2017
PCA Personal Care Assistant
Public Partnership, LLC
02.2017 - 08.2020
T-Millers
Marriot Hotel
10.2016 - 05.2017
High School Diploma -
Highland Springs High School
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