Orangel Galarza

• Coordinated shift schedules, ensuring optimal staffing and smooth operations.
• Assisted in training new team members on company policies and procedures.
• Monitored gaming floor activities to maintain compliance with regulations.
• Resolved customer inquiries and escalated issues for efficient service delivery.
• Supported shift manager in executing daily operational tasks effectively.
• Implemented process improvements to enhance guest experience and efficiency.
• Adapted quickly to changes in casino operations and guest needs.

• Monitored employee performance, providing feedback and coaching as needed to maximize productivity.
• Collaborated with other departments to create successful cross-promotional events and initiatives.
• Resolved customer disputes quickly and professionally, maintaining high standards of guest service.
• Managed shift changes, coordinating staff assignments and ensuring seamless transitions for guests.
• Enhanced customer satisfaction by ensuring efficient and friendly table games service.
• Boosted team morale through recognition programs, fostering a positive work atmosphere conducive to excellent guest service.
• Implemented targeted marketing campaigns that increased player engagement within the casino''s loyalty program.
• Streamlined table games operations for increased revenue and improved guest experience.
• Reduced operational costs with strategic scheduling and resource allocation.
• Fostered a culture of continuous learning among staff members by offering ongoing training opportunities.
• Analyzed market trends to inform promotional strategies aimed at attracting new players to the casino floor.
• Developed strong relationships with casino guests, fostering loyalty and repeat business.
• Participated in hiring processes, selecting top talent for the table games department.
• Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
• Monitored gaming operations continuously to check on dealers and players.

• Continuously updated knowledge of industry trends regarding gaming rules changes and advancements in technology.
• Improved employee performance with regular coaching, feedback, and performance evaluations.
• Implemented staff training programs focused on customer service skills, game knowledge, and policy compliance.
• Collaborated with other departments to create promotional events, increasing casino revenue and player loyalty.

• Trained and mentored new employees to maximize team performance.
• Kept employees operating productively and working on task to meet business and customer needs.
• Exercised composure under pressure and in escalated customer service scenarios.

• Assisted customers in identifying issues and explained solutions to restore service and functionality.

As a Pit Manager I was responsible for over 20 dealers as well as 5 supervisors each day and insure that our guests needs were Taken care of while maintaining our company’s policies and procedure. I was also in Charge of comping our guests to the many outlets and handling any customer disputes. My main priority was always to maintain a positive work environment for our internal and external guests.

• Watched gamblers on floor to isolate cheaters by identifying behaviors such as counting or marking cards.
• Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
• Eliminated customer service issues by quickly resolving disputes and correcting problems.
• Minimized losses by setting and enforcing bank levels and table limits by game type.
• Managed quality assurance program including on site evaluations, internal audits and customer surveys.
• Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.

• Exchanged legal currency for gambling chips and coin money.
• Participated in short-handed games to meet required minimum number of players and keep gameplay moving.
• Conducted games such as Blackjack , Craps ,Poker , Roulette, Pai Gow Poker, Tiles and Baccarat by explaining rules, taking bets and delivering payouts.
• Promoted customer retention and satisfaction by greeting guests in friendly and enthusiastic manner to encourage fun gameplay environment.
• Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.

• Participated in short-handed games to meet required minimum number of players and keep gameplay moving.
• Exchanged legal currency for gambling chips and coin money.
• Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
• Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
• Conducted games such as Blackjack , Craps ,Poker , Roulette, Pai Gow Poker, Tiles and Baccarat by explaining rules, taking bets and delivering payouts.