Osama Fawzi
Arlington,VA
Summary
Skilled in Customer Support, Azure Active Directory, Active Directory (RDP) Technical Support, Sales, Windows Server, and Network Administration, using serviceNow ticketing system. Strong administrative,technical support, risk management support. Professional with a bachelor’s degree focused in Information Technology from George Mason University. Meticulous System Administrator with experience in 4 system and server administration. Proven skill in quickly and effectively remedying issues to bring servers back to functionality after crashes. Strong communication and interpersonal skills to explain technical concepts to non-technical audiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Information Services & Security Engineer III
C3 Integrated Solutions
06.2023 - Current
- Expert with Windows 10 and 11/Mac OS X/iOS and Android Devices in a corporate environment, including AzureAD Domain Join and Autopilot - On Prem AD
- Understand advanced LAN/WAN infrastructure
- Understand server and network device hardware and functions
- Perform advanced server administration (user management, group management, DHCP reservations, DNS records, etc..)
- Including server applications, IIS, SSL Certificates, MS SQL Administration, AD Connect, DCPromo
- Microsoft Sentinel, Crowdstrike, Zscaler, Airlock, Bitwarden, Hudu troubleshooting and confirming security per alert
- Export and create PST files for each individual user with each client
- O365 Admin, Azure Global Admin, Microsoft Endpoint Manager
- Manage tickets flow/ SOC tickets in ConnectWise
- Create KBs for helpdesk support staff in Hudu.
- Fortinet firewall/WAN setup and cofniguration
- CMMC Compliance and CUI/FUI protection for DoD clients
- AvePoint backup configuration/ VMs, Hosts
- Developed comprehensive security policies and procedures for the organization, resulting in improved protection against potential threats. (CMMC/CUI/FCI)
- Implemented robust access controls for sensitive data repositories, reducing the risk of unauthorized access and data breaches.
- Managed incident response activities during critical security events, effectively containing threats and minimizing damage to systems and data.
- Reviewed logs regularly to detect suspicious activity patterns before they escalate into full-blown incidents, enabling rapid response efforts when necessary.
- Developed comprehensive security policies and procedures for the organization, resulting in improved protection against potential threats.
- Enhanced network security by implementing advanced threat detection systems and conducting regular vulnerability assessments. (CMMC/CUI/FCI)
Azure Admin and information technology Specialist III
Van Metre Companies
07.2022 - Current
- Image/reimage Windows laptops/desktops
- Teamviewer remote management
- Office 365, Power Apps, Sharepoint
- Office 365 Admin, Adobe System Admin
- Setup keystone Jacks for Cat5/Cat6 cables through multiple sites
- Fluke network, TRACERT- Ping network cables if they’re being utilized
- Setup and use deepfreeze for public computers
- Azure Active directory, management user profiles
- Azure AD join laptops to download all necessary applications to windows
- Image MacOS MacBooks, iPhones, iPads
- Support users with setup of docking stations, monitors
- Configure static IP address to switches, routers, UPS-backups
- Remotely manage printers at each site using site IP address
- CMS camera software certain properties
- Maintain 13+ tickets per day, 800+ users
- Take inventory of new devices, inventory device that are deployed to users + signatures from users
- On-call rotational every 4 weeks
- Multiple ODBC connections for specific users based of certain SQL servers
- Customers informed throughout entire process of ticket using the ticketing system
- Handle corporate CEOs, Presidents, Vice Presidents remotely and on site tickets when needed.
Information Technology Specialist II
Van Metre Companies
10.2021 - 07.2022
- Image/reimage Windows laptops/desktops
- Teamviewer remote management
- Office 365, Power Apps, Sharepoint
- Office 365 Admin, Adobe System Admin
- Setup keystone Jacks for Cat5/Cat6 cables through multiple sites
- Fluke network, TRACERT- Ping network cables if they’re being utilized
- Setup and use deepfreeze for public computers
- Azure Active directory, management user profiles
- Azure AD join laptops to download all necessary applications to windows
- Image MacOS MacBooks, iPhones, iPads
- Support users with setup of docking stations, monitors
- Configure static IP address to switches, routers, UPS-backups
- Remotely manage printers at each site using site IP address
- CMS camera software certain properties
- Maintain 13+ tickets per day, 800+ users
- Take inventory of new devices, inventory device that are deployed to users + signatures from users
- On-call rotational every 4 weeks
- Multiple ODBC connections for specific users based of certain SQL servers
- Customers informed throughout entire process of ticket using the ticketing system
- Handle corporate CEOs, Presidents, Vice Presidents remotely and on site tickets when needed.
Desktop Support Analyst II
Inova Health Systems
06.2019 - 10.2021
- Setup Desktops, Printers, Scanners
- Xconnect data jacks that have been out of service
- Image and Inventory Scan all Laptops/ Desktops
- Assist customers based off ServiceNow ticket launcher
- Maintain roughly around 9-12 tickets a day
- Setup multiple workstations that require multiple displays
- Remote into customers PC, Install missing software’s
- Escalate bigger issues to Desktop Admins if it is deemed appropriate
- Troubleshooting for external end users
- Imaging Windows 10, migrating from Win7 to Win10
- Domain account/access, password and account recovery
- Provide troubleshooting and configuration support for client desktop and networking environment via email, phones, and remote using TeamViewer as well as Zoom
- Experienced using MacOS
- Using Office 365, Zoom troubleshooting, outlook
- Cisco phone connectivity and troubleshooting
- Hardware support and troubleshooting.
Helpdesk Support Tier 1
Culpepper Garden
03.2018 - 06.2019
- Prepare monthly schedules, travel arrangements and appointments
- Configure IPads/Laptops for each resident
- Monitor CCTV and conducting security checks throughout the building (24/7 Security checks)
- Organize and maintain electronic and hard copy file system to better prioritize and accomplish multiple tasks
- Administrative work, recertification program to renew leases and contact and set up interviews for residents
- Assist with invoices for billing
- Assist NTConnections with remoting and troubleshooting
- Implemented a high-end ticketing system to monitor incoming service desk assistance from residents.
Customer Service Specialist
Tj Maxx
01.2015 - 01.2019
- Recommended and helped customers select merchandise based on their needs
- Exchanged or returned merchandise for customers quickly and efficiently
- Administrating newly trained cashiers to make checkouts quick and superior
- Provide superior service to customer making them come back.
Support Analyst
Ultrazone Lazertag
10.2017 - 03.2018
- Troubleshoot network connectivity throughout store
- Setup CCTV, including cameras around the location
- Troubleshoot PCs and refresh new windows
- Setup multiple workstations.
Education
Bachelors degree - IT
George Mason University
01.2025
Associates Degree - Database ManagementA+ TrainingAWS Training
Northern VA Community C
01.2021
Advanced Diploma - IB Business & ManagementWISE Financial Cert
Washington-Lee High School
01.2017
Skills
- ServiceNow & ConnectWise
- Xconnect network
- Technical support
- Vulnerability Assessment
- Incident Response Management
- Operating System Hardening
- Wireless Network Security
- Mobile Device Security
- Firewall Configuration and Management
- Two-Factor Authentication Implementation
- Firewall Installation
- Virtual private networks
Websites
Certification
- Security+, Verified, 03/2025
- Network+, Training
- Azure Administrator AZ-104
- AWS, Training
Timeline
Information Services & Security Engineer III
C3 Integrated Solutions
06.2023 - Current
Azure Admin and information technology Specialist III
Van Metre Companies
07.2022 - Current
Information Technology Specialist II
Van Metre Companies
10.2021 - 07.2022
Desktop Support Analyst II
Inova Health Systems
06.2019 - 10.2021
Helpdesk Support Tier 1
Culpepper Garden
03.2018 - 06.2019
Support Analyst
Ultrazone Lazertag
10.2017 - 03.2018
Customer Service Specialist
Tj Maxx
01.2015 - 01.2019
Bachelors degree - IT
George Mason University
Associates Degree - Database ManagementA+ TrainingAWS Training
Northern VA Community C
Advanced Diploma - IB Business & ManagementWISE Financial Cert
Washington-Lee High School
Similar Profiles
Tricia CraftTricia Craft
Manager at C3 Revenue Cycle SolutionsManager at C3 Revenue Cycle Solutions
Joey LarkinJoey Larkin
Residential Realtor at C3 Real Estate SolutionsResidential Realtor at C3 Real Estate Solutions
Cristian MooreCristian Moore
Intern at C3 Business SolutionsIntern at C3 Business Solutions