Osman Sorto
Centreville
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Dynamic assistant manager with proven expertise in customer service, team building, and conflict resolution. Skilled in training and mentoring, inventory management, and strategic planning, driving operational excellence and customer satisfaction.
Overview
12
12
years of professional experience
2020
2020
years of post-secondary education
Work History
Assistant Manager
Sherwin-Williams Commercial Paint Store
Sterling
01.2024 - Current
- Assisted customers with product selection and color matching.
- Managed inventory levels and conducted regular stock assessments.
- Trained new employees on store operations and customer service standards.
- Developed promotional displays to enhance product visibility in-store.
- Coordinated with vendors for timely delivery of paint supplies and materials.
- Resolved customer complaints effectively to maintain satisfaction and loyalty.
- Oversaw daily cash handling procedures and financial transactions accuracy.
- Implemented safety protocols for staff and customers within the store environment.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Proposed or approved modifications to project plans.
Key Holder Supervisor
Sherwin-Williams Paint Store
Manassas
01.2017 - 12.2023
- Supervised daily store operations and maintained high customer service standards.
- Managed inventory levels and organized stock to ensure product availability.
- Trained and mentored new team members on store policies and procedures.
- Assisted customers with product selection and provided expert advice on coatings.
- Oversaw cash handling processes, ensuring accuracy in transactions and deposits.
- Implemented promotional displays to enhance product visibility and sales opportunities.
- Coordinated scheduling for staff to optimize coverage during peak hours.
- Resolved customer complaints promptly, fostering a positive shopping experience.
- Performed daily cash management duties including deposits, audits.
- Maintained a safe and secure environment within the store.
Sales Associate
Burlington
Fairfax
12.2014 - 11.2016
- Assisted customers with product selection and provided exceptional service.
- Managed inventory by restocking shelves and organizing displays effectively.
- Operated cash register, processed transactions, and handled customer inquiries.
Cashier Team Lead
Target
Fairfax
05.2014 - 11.2014
- Supervised cashier team to ensure smooth transaction processes.
- Trained new cashiers on customer service standards and register operations.
- Managed cash handling procedures to maintain accuracy and security.
Education
Bachelor of Science - Criminal Justice
George Mason University
Fairfax, VA 06.2021 - 12.2025
Centreville High School
Clifton, VASkills
- Customer service
- Team building
- Conflict resolution
- Inventory management
- Training and mentoring
- Project management
- Problem-solving
- Cash handling
- Time management
- Strategic planning
- Customer service and satisfaction
- Employee performance evaluations
- Policy enforcement
- Promotional planning
- Employee engagement
- Operations management
- Customer relations
- Business administration
- Decision-making
- Succession planning
- Employee performance evaluation
- Workload management
- Staff development
- Team collaboration
- Google drive
- Staff training and development
- Vendor relationship management
- Retail operations management
- Schedule oversight
- Goal setting
- Compliance
- Performance reviewing
- Microsoft office expertise
- Customer relationship management (CRM)
- Coaching and mentoring
- Recruiting and interviewing
- Negotiation
- Closing oversight
- Task delegation
- Policy administration
- Scheduling and planning
- Team leadership
- Business development
- Business development understanding
- Employee scheduling
- Financial reporting
- Team motivation
- Money handling
- Sales growth
- Performance evaluation
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Assistant Manager
Sherwin-Williams Commercial Paint Store
01.2024 - Current
Bachelor of Science - Criminal Justice
George Mason University
06.2021 - 12.2025
Key Holder Supervisor
Sherwin-Williams Paint Store
01.2017 - 12.2023
Sales Associate
Burlington
12.2014 - 11.2016
Cashier Team Lead
Target
05.2014 - 11.2014
Centreville High School