Osmund Thomas
Falls Church
Summary
Motivated IT professional with hands-on experience in customer and technical support. Passionate about expanding technical knowledge and contributing to team success through strong problem-solving and communication skills. Eager to learn and grow within a dynamic IT environment.
Overview
2
2
years of professional experience
Work History
Consumer Support Representative
LexisNexis – Remote
Falls Church
08.2023 - Current
- Provided top quality control and eliminated downtime to maximize revenue.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Recognized potential areas of improvement within the existing customer service system and offered constructive solutions accordingly.
- Manage large volumes of inbound and outbound calls with professionalism and efficiency.
- Provide solutions to customer inquiries using effective problem-solving and communication.
- Utilize scripts and support tools to guide customers, and resolve technical issues.
- Provide technical support for online user accounts
Education
Associate’s - Information Technology
Mycomputercareer
Raleigh, NC10-2022
Skills
- Customer Support & User Assistance
- Technical Troubleshooting & Diagnostics
- Hardware Upgrades & Maintenance
- Application Configuration
- Network Security Basics
- Call Center Operations
- Communication & Active Listening
Timeline
Consumer Support Representative
LexisNexis – Remote
08.2023 - Current
Associate’s - Information Technology
Mycomputercareer