Paa Kobina Dadzie
Stafford
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Warehouse Worker
Amazon
05.2024 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Customer Service Representative
PrideStaff Financial
02.2022 - 05.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Take incoming and referrals from other departments, and may make outbound calls at times
- Actively manages and escalates risk and customer-impacting issues within the day to day role to management.
Education
Bachelor of Science - Cybersecurity
Old Dominion University
Norfolk, VA05-2028
Skills
- Customer Service Support
- Technical troubleshooting
- Analyzing Systems
- Self-motivated and disciplined
- Shipping and receiving
- Warehouse operations
- Data entry
- Critical thinking
- Active listening
- Customer service
- Problem resolution
- Compartmentalization and Multitasking
Languages
English
Full Professional
Timeline
Warehouse Worker
Amazon
05.2024 - Current
Customer Service Representative
PrideStaff Financial
02.2022 - 05.2024
Bachelor of Science - Cybersecurity
Old Dominion University
Similar Profiles
Teakesha GloverTeakesha Glover
Process Guide at AmazonProcess Guide at Amazon
Emmanuel HilaireEmmanuel Hilaire
Delivery Truck Driver at AmazonDelivery Truck Driver at Amazon
Flora DoughFlora Dough
FC Associate at AmazonFC Associate at Amazon
Jonathan PimentelJonathan Pimentel
FC Associate I at AmazonFC Associate I at Amazon
Jessica TawiahJessica Tawiah
Customer Service Supervisor at GEICOCustomer Service Supervisor at GEICO