Paige Spradlin
Hardy
Summary
Dynamic professional with extensive experience in accounts receivable and customer service at Berkshire Health & Rehabilitation Center. Proven track record in optimizing billing operations and resolving discrepancies, while fostering strong relationships with vendors. Skilled in training and coaching, enhancing team performance and operational efficiency.
Overview
10
10
years of professional experience
Work History
Assistant Business Office Manager
Berkshire Health & Rehabilitation Center
08.2024 - Current
- Led financial and billing operations for long-term care facility; ensured accuracy of insurance claims and patient billing.
- Audited billing records and resolved discrepancies to maintain compliance with healthcare regulations.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Performed accounts receivable collections for past due accounts by conducting collection calls.
- Conducted onboarding process to recruit, train and prepare new hire documentation for orientation.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Intake/ADR Coordinator
Commonwealth Care of Roanoke
07.2023 - 08.2024
- Verified insurance coverage and set up billing profiles for long-term care patients.
- Updated and maintained census/billing records in healthcare management system
- Managed Additional Documentation Request (ADR) submissions and tracked status to completion.
- Worked closely with the admissions team for 12 Skilled Nursing Facilities and clinical teams to ensure compliance with insurance requirements to optimize revenue cycle outcomes.
Executive Office Research Analyst
Wells Fargo & Company
10.2018 - 07.2024
- Collaborated with external consultants when necessary to access specialized expertise or resources required for specific research projects.
- Fostered an environment of continuous improvement by staying abreast of emerging best practices within the field of business analytics.
- Coordinated project management efforts to meet deliverables and deadlines.
- Contributed to larger groups or project task forces to conduct cost and economic analysis studies.
- Streamlined data analysis processes for increased efficiency in the executive office.
- Identified trends and opportunities through extensive analysis of market data and competitor activities.
Customer Service Representative
Anthem, Inc.
03.2015 - 10.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Improved resolution time with effective problem-solving for customer complaints.
Education
Human Services
Southern New Hampshire University
Manchester, NH01-2026
Associate of Science - Healthcare Management
Southern New Hampshire University
Manchester05-2018
High School Diploma -
Staunton River High School
Moneta, VA05-2014
Skills
- Accounts receivable
- Relationship building
- Office administration
- Scheduling appointments
- Training and coaching
- Credit and collections
- Customer service
- Time management
- Medical billing and collections
Timeline
Assistant Business Office Manager
Berkshire Health & Rehabilitation Center
08.2024 - Current
Intake/ADR Coordinator
Commonwealth Care of Roanoke
07.2023 - 08.2024
Executive Office Research Analyst
Wells Fargo & Company
10.2018 - 07.2024
Customer Service Representative
Anthem, Inc.
03.2015 - 10.2018
Human Services
Southern New Hampshire University
Associate of Science - Healthcare Management
Southern New Hampshire University
High School Diploma -
Staunton River High School
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