Summary
Overview
Work History
Education
Skills
Timeline
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Paige Washington

Newport News

Summary

Dynamic professional with a proven track record in building customer relationships, excels in fraud prevention and customer satisfaction. Demonstrated leadership in managing a team, enhancing resolution. Skilled in salesforce CRM and analytical problem-solving, fostering strong client relationships while maintaining a positive attitude in challenging situations

Overview

8
8
years of professional experience

Work History

Student Administrator

Hampton University
07.2025 - Current
  • Coordinating and scheduling meetings, appointments, and events, often for Directors
  • Answer incoming calls concerning financial aid
  • Assist current and future studends with navigating their financial aid options and scholarships
  • Maintaining and filing various forms, ocuments, and records
  • Assisted students in navigating academic policies and procedures.
  • Coordinated communication between departments to streamline student services.

Participant Services Representative/Fraud Investigator

ASM Research
12.2020 - 11.2023
  • Efficiently handled daily customer inquiries exceeding 50 via phone, achieving a satisfaction, rate of 95%
  • Resolved customer issues through problem-solving techniques
  • Examined financial statements monthly using specialized software, detecting irregularities
  • Assisted customers with account management, improving accuracy by 15%
  • Reviewed distribution requests monthly, accurately identifying fraudulent cases at a rate of 30%
  • Maintained comprehensive records of findings for fraud detection reports
  • Led teams of agents and managers in Salesforce, managing cases to improve resolution time
  • Conducted weekly strategy meetings with senior leadership to guide policy implementation

Account Representative

Portfolio Recovery Associates
09.2017 - 05.2020
  • Ensured compliance with the Fair Debt Collection Practices Act in addition to internal policies
  • Conducted phone discussions with customers to identify overdue payment causes and resolve disputes
  • Requested letters to inform customers of account transfers and encourage payments on delinquent accounts
  • Logged customer financial data and collections activities in automated systems for accurate record keeping
  • Developed payment plans and granted extensions for payment deadlines as necessary
  • Developed strong relationships with clients to enhance customer satisfaction

Education

High School Diploma -

York High School
Yorktown, VA

Skills

  • Strong organization
  • Financial aid programs
  • Team building
  • Policies and procedures implementation
  • Records management
  • Fraud prevention strategies
  • Leadership and training
  • Salesforce CRM proficiency
  • Analytical problem-solving skills
  • Client relationship development
  • Conflict de-escalation techniques
  • Proficient in Microsoft Office Suite

Timeline

Student Administrator

Hampton University
07.2025 - Current

Participant Services Representative/Fraud Investigator

ASM Research
12.2020 - 11.2023

Account Representative

Portfolio Recovery Associates
09.2017 - 05.2020

High School Diploma -

York High School

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Paige Washington