Pamela Banks
Norfolk
Summary
Seeking a position to enhance my leadership role within an organization, where I can leverage my skills to drive team success while furthering the companies long term objective.
Hard-working Supervisor delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
12
12
years of professional experience
Work History
Janitorial Supervisor
Old Dominion University
03.2015 - Current
- Consistently provide a clean, secure, and safe environment for the occupants of the building
- Contributes to the success of the department through effective work coordination
- Management of resources, and participation in goal
- Effectively and cost efficiently execute the cleaning plan for the building
- Train, supervise, develop, and motivate staff
- Supervise a team of13+ employees
- Manage staffing levels, work schedules and time attendance records
- Serve’s as technical resource
- Manage and control company equipment, supplies and materials inventory
- Regularly inspect buildings to ensure cleanliness, secure and safe operations
- Take corrective action when appropriate
- Ensure customer satisfaction through prompt responses to customer requests and concerns
- Exceptional organizational skills
- Experience implementing quality control processes
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Stripping, waxing, and buffing floors
- Cleaning and sanitizing floors and carpets
- Dusting baseboards, vents, and other surfaces
- Operating floor machines (buffers, scrubbers, carpet extractors)
- Maintaining supplies and inventory
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Line Supervisor
Zips Dry Cleaners
08.2012 - 09.2015
- Ensure all customer needs are satisfied in a prompt, efficient and professional manner
- Maintain high degree of regular and punctual attendance
- Help promote sales initiatives, new procedures, and programs
- Handle all money transactions and operate cash register
- Proficient in the use and care of all equipment
- Responsible for the cleanliness of work areas and machinery
- Responsible for the storing, cleaning, and distribution of all clothing
- Performs proper washing and dry-cleaning procedures in accordance to machine instructions and care requirements
- Performs other duties as assigned by the Staff
- Enhanced production efficiency by streamlining assembly line processes and implementing new strategies.
- Maintained a safe work environment by enforcing strict adherence to safety protocols and guidelines.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Education
High School Diploma -
Department of Education
01.2009
Skills
- Efficient and organized
- Active listener able to follow directions
- Efficiently prioritize and delegate tasks
- Experienced with software for maintaining inventory and ordering supplies
- Strategic Planner
- Problem Solving Skills
- Ability to work independently and in group settings
- Experience with eco-friendly cleaning compounds
- Knowledge of cleaning chemical reactions
- Understanding of workplace safety standards
- Supervisory experience
- Team management
- Chemical handling
- Project planning
- Customer service
- Time management
- Excellent communication
- Team guidance and motivation
- Critical thinking
- Complaint resolution
- Microsoft outlook
- Staff training
- Dependable and Reliable
Timeline
Janitorial Supervisor
Old Dominion University
03.2015 - Current
Line Supervisor
Zips Dry Cleaners
08.2012 - 09.2015
High School Diploma -
Department of Education
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