Pamela Berthiaume
Moneta
Summary
Direct and improve customer/client operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of business operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
31
31
years of professional experience
Work History
Member Support/ Order Experience Specialist
Peloton Through Working Solutions
05.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Managed over 50 customer calls per day.' or, "Increased sales by 10%".
Manager/personal Trainer
Smith Mountain Lake YMCA
08.2000 - 09.2005
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Trained and guided team members to maintain high productivity and performance metrics.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
4th Grade Teacher
Teachers
08.1996 - 05.1998
- Worked with students/professional teachers to understand needs and provide excellence teaching.
- Developed team communications and information for all classroom programs.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Monitored social media and online sources for education trends.
- Maintained excellent attendance record, consistently arriving to work on time.
Patient Representative
Community Hospital
12.1992 - 04.1995
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Monitored patient flow throughout day to maintain appointment times and schedules.
- Informed patients of excessive wait times and offered to reschedule appointments.
- Educated patients on medicine and at-home healthcare tools.
- Assisted patients in filling out check-in and payment paperwork.
- Explained plans for treatment and payment options.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Education
Bachelor of Science - Psychology
College of Charleston
Charleston, SC12.1992
Skills
- Effective trainer
- Trainer coaching
- Skilled trainer
- Member Databases
- External Audits
- Service Recommendations
- Team Goals
- Customer Support
- Database Maintenance
Timeline
Member Support/ Order Experience Specialist
Peloton Through Working Solutions
05.2020 - Current
Manager/personal Trainer
Smith Mountain Lake YMCA
08.2000 - 09.2005
4th Grade Teacher
Teachers
08.1996 - 05.1998
Patient Representative
Community Hospital
12.1992 - 04.1995
Bachelor of Science - Psychology
College of Charleston
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