Dynamic Senior Associate from KaivaTech with a proven track record in enhancing business processes through expert SharePoint administration and analysis. Skilled in MS SharePoint, Power BI, and effective team collaboration, I've significantly contributed to critical BI KPI data visualizations and streamlined operations, demonstrating a keen ability to re-engineer solutions for peak efficiency and accessibility.
Overview
22
22
years of professional experience
Work History
Senior Associate, USDA Lead SharePoint Administrator/Analyst
KaivaTech
03.2018 - 02.2025
Company Overview: USDA FPAC ACIO Support
Developed business intelligence (BI) KPI data visualizations for critical performance metrics monitored by the FPAC BC ACIO
Developed SharePoint and web-based solutions to streamline business processes using various Microsoft tools, such as SharePoint, MS Power BI, SharePoint Designer, MS Teams, MS Forms, MS Power Platform, MS Planner, MS CoPilot AI, MS Power Apps, MS Power Automate, Webex Cisco App, Confluence, Jira, Salesforce, and ServiceNow
Created and managed SharePoint-restricted document libraries and documents for clients
Worked with clients to re-engineer & automate business processes
Site 508 Compliant for disabled users
Created and delivered presentations and communication materials to effectively disseminate updates and news from FPAC executive leadership to federal employees and contractors Business Center division wide
Applied best practice processes to work assignments, project tasks to maximize team performance and quality
Designed SharePoint lists, web parts, document libraries, and site pages and managed site access, permission groups, and other content types
Designed division-wide Recognition Site (ISD Champions Center) for Business Center Division
Created SharePoint and cloud content management
Analyzed business processes to develop IT user solutions and applications for business users
Prepared organizational and presentation briefings
Developed training documentation
Worked with Agile and SCRUM development life cycle
Backup and Archive for SharePoint Online
Performed testing scripts and validation to ensure criterion were matter
Trained and supported clients and teammates to deliver comprehensive training and ongoing support
USDA FPAC ACIO Support
Senior Business Analyst
US Tech Solution
03.2017 - 08.2017
Company Overview: Owens & Minor
Coordinated design sessions and re-engineered processes for the call engagement center and case management
Managed sales workflows using Excel PowerPivot and developed business intelligence dashboards
Collaborated with the product owner to define user stories and requirements while working with remote contractors and an off-shore team on sprints and releases in Salesforce Agile Accelerator
Gathered requirements for warehouse management systems and CRM integrations, focusing on Salesforce and Microsoft Dynamics
Coached warehouse teams on project development and aimed to improve inventory control and enterprise collaboration
Conducted unit testing and user acceptance testing
Implemented project management best practices to enhance team performance, improve service levels in warehouse processes, and develop communication plans for executive clarity
Ensured quality control within an FDA-regulated supply chain and conducted data analysis with Visio to identify workflow gaps
Managed budgets and served as a liaison between third-party providers and warehouse teams
Owens & Minor
Sr. SharePoint Business Analyst
Digital Management, Inc.
09.2015 - 08.2016
Company Overview: National Institute of Health (NIH), Human Resources Services Administration (HRSA), Office of Operations (OO)
Collected and documented business and functional requirements for the policies and procedures development and approval portal, incorporating legally binding digital signing workflows, as well as the Division of Office of IT enterprise SharePoint/Documentum record management repository to ensure compliance with mandated federal records management system and NARA electronic record transfer guidelines
Created workflows diagrams of 'As Is' and future state of business process for ECRM pilot
Designed use cases and wrote test scripts for 508 compliances on the review and approval workflows in the staging environments for QA and UAT
National Institute of Health (NIH), Human Resources Services Administration (HRSA), Office of Operations (OO)
Sr. Business Analyst
Reichard Staffing
08.2014 - 07.2015
Company Overview: Truist (formally known as SunTrust)
Coordinated communications and reported proposed risk changes for current and future state risk assessments and performance controls
Worked independently and collaboratively with operation SME’s change deployment team to gather and write business requirements, process, and procedures
Ensured transparency of system mapping and IT security control, compliance, and governance policy
Identified root causes and recommended standardization, improvements, simplification, or discontinuance
Truist (formally known as SunTrust)
Sr. SharePoint Business Analyst
Anblicks
01.2012 - 07.2014
Company Overview: Sentara Healthcare
Liaison between business marketing stakeholders and external third parties to assess current and future state of business value, security risk impact, and monitored performance for the patient portal
Gathered functional requirements to develop, improve, and maintain business process technology changes and infrastructure solutions
Developed automated solutions to ensure compliance with Omnibus – HIPAA Health/Security audit requirements for personally identifiable information
Documented and tracked deliverables to ensure 508 compliances for disabled patients accessing healthcare portal, and setup staging environments for QA and UAT throughout project life cycle
Sentara Healthcare
Sr. Business Analyst
Artech Information
09.2011 - 05.2012
Company Overview: Accenture of Federal Services Contract Management
Supported the development of a business requirements document for US Federal contract management repository requirements in accordance with training standards
Support MS SharePoint site collections for several departments and assist in the development of supplemental communication materials
Assisted in defining performance reporting requirements for federal contract management system architecture
Coordinated signoff for UAT for change deliverables, communications, obligations, and audit reporting
Accenture of Federal Services Contract Management
Sr. Business Analyst
Robert Half International
10.2010 - 09.2011
Company Overview: UNION Bank & Trust
Conducted interviews with executive-level subject matter experts to collect information on consumer retail origination product services, customer relation processes, business online policy, procedures, documentation review, and maintenance plan for service level agreements
Troubleshot retail and commercial information portal SharePoint 2007 site collection issues
Conducted agile project management activities during design and development, and facilitated product owner meetings, Scrum backlog, sprint planning, and internal audits to ensure policy awareness
UNION Bank & Trust
Sr. Business Analyst
Tech Spectrum
01.2006 - 08.2010
Conducted working sessions to identify and report on performance and knowledge gaps
Maintained portal content information through repository tools and data retention policies
Worked with SMEs to obtain role-based content and developed relevant case studies and exercises
Sr. Business Analyst
SAIC
10.2005 - 01.2006
Company Overview: TEKsystems
Created system administrator manual and installation plans for federal procurement regulations, including user roles and responsibilities, system administration maintenance, quality assurance, security risk log audits, backup/recovery, planning and monitoring the performance of business processes, support functions, reporting metrics, and system installation policies/procedures
Created course outline for COTS customized software for underlying client applications such as Oracle Enterprise, portal content management with digital asset management, and Web Management Tool
Conducted interviews with SMEs and developers to collect content for technical user software training lessons, online technical help, computer hardware documentation for application development, wireframes, technical architecture, EAI file transfers, client-server software applications, and technical support
Analyzed implemented and evaluated performance of course requirements
TEKsystems
Sr. Technical Analyst
Edge Professional
03.2003 - 09.2005
Project: American Red Cross IT Biomedical Headquarters
Created the Software Design Document for the Donor Management Information System, in preparation for the FDA Inspection of Computerized Processing regulatory audit review
Worked with software engineers and SMEs to gather design and system requirements for Donor Management and reporting
Partnered in SCRUM sessions to review and manage bugs and fix backlogs
Reviewed business traceability matrix and workflows for enterprise content management system to maintain the repository consisting of various articles, white papers, and system design documents
Documented database tables to ensure traceability of user interface entries to the American Red Cross Donor Core Management System
Served as a liaison between the Quality Assurance department business units and IT Software Engineer Biomedical groups to gather, edit, and consolidate comments into the SDD document
Assisted in writing the storyboard design for the documentation layout and content requirements
Developed the American Red Cross/FDA standard operating procedure and Donation regulatory procedure and processes training
Sr. Business Analyst
U.S. Pharmacopeia
05.2004 - 03.2005
Composed technical documentation such as use cases, technical requirements, roles and responsibilities in Monograph and Reference Standard functional JAD, online analytical process (OLAP) life cycle (agile methodology)
Reviewed and ensured FDA compliance on patented test formulas for quality assurance and user acceptance
Served as a technical writer and trainer for end to end knowledge transfer of reference standards, financials, operations, and corporate services stakeholders
Documented systems management issues such as user administration, configuration management, centralized data management, and web services management
Coordinated with the project coordinator to organize training on new and existing technical training guidance, user testing, and MS SharePoint metadata report querying
Conducted assessment interviews and gathered technical requirements
Identified roles and responsibilities, documented access and privileges across the corporation, and created training sessions and presentations
Supported User Acceptance Testing (UAT), developed Standard Operating Procedures (SOPs), and coordinated change management planning
Provided direction and technical leadership in defining alternative solutions
Sr. Technical Analyst/Writer
Fahrenheit Technology
02.2004 - 04.2004
Company Overview: Modail US (formerly World Access)
Composed technical business requirement documentation, identifying business use cases, documenting technical requirements, and defining roles and responsibilities in functional SDLC life cycle
Reviewed and ensured compliance for QA policies, user acceptance testing, and CISP requirements
Analyzed end to end functionality for LOB’s finance, operations, and corporate services
Supported system management issues such as user administration, configuration management, centralized data management, and web service applications
Assisted in managing new and existing platforms and client applications
Designed managed assessment interviews, identified roles and responsibilities, developed disaster recovery plans, training/presentation for cardholder access data, and performed gap analysis
Developed reporting and uses case studies, work and dataflow documentation, policies, and procedures, change management planning, client-server software applications, and data modeling
Modail US (formerly World Access)
Sr. Instructional Designer/Trainer
Collaborative Technologies
10.2003 - 01.2004
Company Overview: Nextel Learning Solution
ISD methodologies to design, gather, and analyze information for development, testing, and end user training materials for delivery in programs that support the Customer and Business Management curriculum
Designed knowledge training for the mobile and broadband technical solution web portal, market data analysis, and business intelligence architectural solutions
Built a data dictionary for reporting in Web Hosting (SAP)
Nextel Learning Solution
Education
Some College (No Degree) - Microsoft
New Horizon Computer Center
Richmond, VA
Skills
MS Office 365 Suite
MS Power BI
MS OneDrive
MS Excel
MS SharePoint 2013
MS SharePoint 2016
MS SharePoint 2019
MS SharePoint Online
SharePoint Designer
MS Teams Management
MS Power Platform
MS InfoPath
MS Forms
MS Power Automate
Power Apps
Whiteboard
Planner
Webex Cisco App
MS CoPilot AI
ChatGPT AI
Deepseek
Clauda
Perplexity AI
Salesforce
ServiceNow
Years Of Experience
7 or more
Education Certifications
Certificate MS Power Platform Functional Consultant Associate
Certificate MS Power Platform App Maker
Manage SharePoint & OneDrive in MS 365
MS Power Automate for End User
Certificate in Public Management
MS SharePoint 2010 Site Collection Administrator
Clearance
Public Trust (Active)
Clients Served
American Red Cross
CapitalOne
Sentara Healthcare
NIH
MODAIL US
Nextel
USDA
Industry Expertise
Healthcare
Retail
IT consulting
Federal Government Consulting
Financial Services
Timeline
Senior Associate, USDA Lead SharePoint Administrator/Analyst
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC