Summary
Overview
Work History
Education
Skills
Years Of Experience
Education Certifications
Clearance
Clients Served
Industry Expertise
Timeline
Generic

Pamela Cox

Ashland

Summary

  • Dynamic Senior Associate from KaivaTech with a proven track record in enhancing business processes through expert SharePoint administration and analysis. Skilled in MS SharePoint, Power BI, and effective team collaboration, I've significantly contributed to critical BI KPI data visualizations and streamlined operations, demonstrating a keen ability to re-engineer solutions for peak efficiency and accessibility.

Overview

22
22
years of professional experience

Work History

Senior Associate, USDA Lead SharePoint Administrator/Analyst

KaivaTech
03.2018 - 02.2025
  • Company Overview: USDA FPAC ACIO Support
  • Developed business intelligence (BI) KPI data visualizations for critical performance metrics monitored by the FPAC BC ACIO
  • Developed SharePoint and web-based solutions to streamline business processes using various Microsoft tools, such as SharePoint, MS Power BI, SharePoint Designer, MS Teams, MS Forms, MS Power Platform, MS Planner, MS CoPilot AI, MS Power Apps, MS Power Automate, Webex Cisco App, Confluence, Jira, Salesforce, and ServiceNow
  • Created and managed SharePoint-restricted document libraries and documents for clients
  • Worked with clients to re-engineer & automate business processes
  • Site 508 Compliant for disabled users
  • Created and delivered presentations and communication materials to effectively disseminate updates and news from FPAC executive leadership to federal employees and contractors Business Center division wide
  • Applied best practice processes to work assignments, project tasks to maximize team performance and quality
  • Designed SharePoint lists, web parts, document libraries, and site pages and managed site access, permission groups, and other content types
  • Designed division-wide Recognition Site (ISD Champions Center) for Business Center Division
  • Created SharePoint and cloud content management
  • Analyzed business processes to develop IT user solutions and applications for business users
  • Prepared organizational and presentation briefings
  • Developed training documentation
  • Worked with Agile and SCRUM development life cycle
  • Backup and Archive for SharePoint Online
  • Performed testing scripts and validation to ensure criterion were matter
  • Trained and supported clients and teammates to deliver comprehensive training and ongoing support
  • USDA FPAC ACIO Support

Senior Business Analyst

US Tech Solution
03.2017 - 08.2017
  • Company Overview: Owens & Minor
  • Coordinated design sessions and re-engineered processes for the call engagement center and case management
  • Managed sales workflows using Excel PowerPivot and developed business intelligence dashboards
  • Collaborated with the product owner to define user stories and requirements while working with remote contractors and an off-shore team on sprints and releases in Salesforce Agile Accelerator
  • Gathered requirements for warehouse management systems and CRM integrations, focusing on Salesforce and Microsoft Dynamics
  • Coached warehouse teams on project development and aimed to improve inventory control and enterprise collaboration
  • Conducted unit testing and user acceptance testing
  • Implemented project management best practices to enhance team performance, improve service levels in warehouse processes, and develop communication plans for executive clarity
  • Ensured quality control within an FDA-regulated supply chain and conducted data analysis with Visio to identify workflow gaps
  • Managed budgets and served as a liaison between third-party providers and warehouse teams
  • Owens & Minor

Sr. SharePoint Business Analyst

Digital Management, Inc.
09.2015 - 08.2016
  • Company Overview: National Institute of Health (NIH), Human Resources Services Administration (HRSA), Office of Operations (OO)
  • Collected and documented business and functional requirements for the policies and procedures development and approval portal, incorporating legally binding digital signing workflows, as well as the Division of Office of IT enterprise SharePoint/Documentum record management repository to ensure compliance with mandated federal records management system and NARA electronic record transfer guidelines
  • Created workflows diagrams of 'As Is' and future state of business process for ECRM pilot
  • Designed use cases and wrote test scripts for 508 compliances on the review and approval workflows in the staging environments for QA and UAT
  • National Institute of Health (NIH), Human Resources Services Administration (HRSA), Office of Operations (OO)

Sr. Business Analyst

Reichard Staffing
08.2014 - 07.2015
  • Company Overview: Truist (formally known as SunTrust)
  • Coordinated communications and reported proposed risk changes for current and future state risk assessments and performance controls
  • Worked independently and collaboratively with operation SME’s change deployment team to gather and write business requirements, process, and procedures
  • Ensured transparency of system mapping and IT security control, compliance, and governance policy
  • Identified root causes and recommended standardization, improvements, simplification, or discontinuance
  • Truist (formally known as SunTrust)

Sr. SharePoint Business Analyst

Anblicks
01.2012 - 07.2014
  • Company Overview: Sentara Healthcare
  • Liaison between business marketing stakeholders and external third parties to assess current and future state of business value, security risk impact, and monitored performance for the patient portal
  • Gathered functional requirements to develop, improve, and maintain business process technology changes and infrastructure solutions
  • Developed automated solutions to ensure compliance with Omnibus – HIPAA Health/Security audit requirements for personally identifiable information
  • Documented and tracked deliverables to ensure 508 compliances for disabled patients accessing healthcare portal, and setup staging environments for QA and UAT throughout project life cycle
  • Sentara Healthcare

Sr. Business Analyst

Artech Information
09.2011 - 05.2012
  • Company Overview: Accenture of Federal Services Contract Management
  • Supported the development of a business requirements document for US Federal contract management repository requirements in accordance with training standards
  • Support MS SharePoint site collections for several departments and assist in the development of supplemental communication materials
  • Assisted in defining performance reporting requirements for federal contract management system architecture
  • Coordinated signoff for UAT for change deliverables, communications, obligations, and audit reporting
  • Accenture of Federal Services Contract Management

Sr. Business Analyst

Robert Half International
10.2010 - 09.2011
  • Company Overview: UNION Bank & Trust
  • Conducted interviews with executive-level subject matter experts to collect information on consumer retail origination product services, customer relation processes, business online policy, procedures, documentation review, and maintenance plan for service level agreements
  • Troubleshot retail and commercial information portal SharePoint 2007 site collection issues
  • Conducted agile project management activities during design and development, and facilitated product owner meetings, Scrum backlog, sprint planning, and internal audits to ensure policy awareness
  • UNION Bank & Trust

Sr. Business Analyst

Tech Spectrum
01.2006 - 08.2010
  • Conducted working sessions to identify and report on performance and knowledge gaps
  • Maintained portal content information through repository tools and data retention policies
  • Worked with SMEs to obtain role-based content and developed relevant case studies and exercises

Sr. Business Analyst

SAIC
10.2005 - 01.2006
  • Company Overview: TEKsystems
  • Created system administrator manual and installation plans for federal procurement regulations, including user roles and responsibilities, system administration maintenance, quality assurance, security risk log audits, backup/recovery, planning and monitoring the performance of business processes, support functions, reporting metrics, and system installation policies/procedures
  • Created course outline for COTS customized software for underlying client applications such as Oracle Enterprise, portal content management with digital asset management, and Web Management Tool
  • Conducted interviews with SMEs and developers to collect content for technical user software training lessons, online technical help, computer hardware documentation for application development, wireframes, technical architecture, EAI file transfers, client-server software applications, and technical support
  • Analyzed implemented and evaluated performance of course requirements
  • TEKsystems

Sr. Technical Analyst

Edge Professional
03.2003 - 09.2005
  • Project: American Red Cross IT Biomedical Headquarters
  • Created the Software Design Document for the Donor Management Information System, in preparation for the FDA Inspection of Computerized Processing regulatory audit review
  • Worked with software engineers and SMEs to gather design and system requirements for Donor Management and reporting
  • Partnered in SCRUM sessions to review and manage bugs and fix backlogs
  • Reviewed business traceability matrix and workflows for enterprise content management system to maintain the repository consisting of various articles, white papers, and system design documents
  • Documented database tables to ensure traceability of user interface entries to the American Red Cross Donor Core Management System
  • Served as a liaison between the Quality Assurance department business units and IT Software Engineer Biomedical groups to gather, edit, and consolidate comments into the SDD document
  • Assisted in writing the storyboard design for the documentation layout and content requirements
  • Developed the American Red Cross/FDA standard operating procedure and Donation regulatory procedure and processes training

Sr. Business Analyst

U.S. Pharmacopeia
05.2004 - 03.2005
  • Composed technical documentation such as use cases, technical requirements, roles and responsibilities in Monograph and Reference Standard functional JAD, online analytical process (OLAP) life cycle (agile methodology)
  • Reviewed and ensured FDA compliance on patented test formulas for quality assurance and user acceptance
  • Served as a technical writer and trainer for end to end knowledge transfer of reference standards, financials, operations, and corporate services stakeholders
  • Documented systems management issues such as user administration, configuration management, centralized data management, and web services management
  • Coordinated with the project coordinator to organize training on new and existing technical training guidance, user testing, and MS SharePoint metadata report querying
  • Conducted assessment interviews and gathered technical requirements
  • Identified roles and responsibilities, documented access and privileges across the corporation, and created training sessions and presentations
  • Supported User Acceptance Testing (UAT), developed Standard Operating Procedures (SOPs), and coordinated change management planning
  • Provided direction and technical leadership in defining alternative solutions

Sr. Technical Analyst/Writer

Fahrenheit Technology
02.2004 - 04.2004
  • Company Overview: Modail US (formerly World Access)
  • Composed technical business requirement documentation, identifying business use cases, documenting technical requirements, and defining roles and responsibilities in functional SDLC life cycle
  • Reviewed and ensured compliance for QA policies, user acceptance testing, and CISP requirements
  • Analyzed end to end functionality for LOB’s finance, operations, and corporate services
  • Supported system management issues such as user administration, configuration management, centralized data management, and web service applications
  • Assisted in managing new and existing platforms and client applications
  • Designed managed assessment interviews, identified roles and responsibilities, developed disaster recovery plans, training/presentation for cardholder access data, and performed gap analysis
  • Developed reporting and uses case studies, work and dataflow documentation, policies, and procedures, change management planning, client-server software applications, and data modeling
  • Modail US (formerly World Access)

Sr. Instructional Designer/Trainer

Collaborative Technologies
10.2003 - 01.2004
  • Company Overview: Nextel Learning Solution
  • ISD methodologies to design, gather, and analyze information for development, testing, and end user training materials for delivery in programs that support the Customer and Business Management curriculum
  • Designed knowledge training for the mobile and broadband technical solution web portal, market data analysis, and business intelligence architectural solutions
  • Built a data dictionary for reporting in Web Hosting (SAP)
  • Nextel Learning Solution

Education

Some College (No Degree) - Microsoft

New Horizon Computer Center
Richmond, VA

Skills

  • MS Office 365 Suite
  • MS Power BI
  • MS OneDrive
  • MS Excel
  • MS SharePoint 2013
  • MS SharePoint 2016
  • MS SharePoint 2019
  • MS SharePoint Online
  • SharePoint Designer
  • MS Teams Management
  • MS Power Platform
  • MS InfoPath
  • MS Forms
  • MS Power Automate
  • Power Apps
  • Whiteboard
  • Planner
  • Webex Cisco App
  • MS CoPilot AI
  • ChatGPT AI
  • Deepseek
  • Clauda
  • Perplexity AI
  • Salesforce
  • ServiceNow

Years Of Experience

7 or more

Education Certifications

  • Certificate MS Power Platform Functional Consultant Associate
  • Certificate MS Power Platform App Maker
  • Manage SharePoint & OneDrive in MS 365
  • MS Power Automate for End User
  • Certificate in Public Management
  • MS SharePoint 2010 Site Collection Administrator

Clearance

Public Trust (Active)

Clients Served

  • American Red Cross
  • CapitalOne
  • Sentara Healthcare
  • NIH
  • MODAIL US
  • Nextel
  • USDA

Industry Expertise

  • Healthcare
  • Retail
  • IT consulting
  • Federal Government Consulting
  • Financial Services

Timeline

Senior Associate, USDA Lead SharePoint Administrator/Analyst

KaivaTech
03.2018 - 02.2025

Senior Business Analyst

US Tech Solution
03.2017 - 08.2017

Sr. SharePoint Business Analyst

Digital Management, Inc.
09.2015 - 08.2016

Sr. Business Analyst

Reichard Staffing
08.2014 - 07.2015

Sr. SharePoint Business Analyst

Anblicks
01.2012 - 07.2014

Sr. Business Analyst

Artech Information
09.2011 - 05.2012

Sr. Business Analyst

Robert Half International
10.2010 - 09.2011

Sr. Business Analyst

Tech Spectrum
01.2006 - 08.2010

Sr. Business Analyst

SAIC
10.2005 - 01.2006

Sr. Business Analyst

U.S. Pharmacopeia
05.2004 - 03.2005

Sr. Technical Analyst/Writer

Fahrenheit Technology
02.2004 - 04.2004

Sr. Instructional Designer/Trainer

Collaborative Technologies
10.2003 - 01.2004

Sr. Technical Analyst

Edge Professional
03.2003 - 09.2005

Some College (No Degree) - Microsoft

New Horizon Computer Center
Pamela Cox