Pamela Gonzalez

Responsible for both the operational management and direct care of children within a daycare setting.

• Oversee daily operations
• manage finances
• ensure compliance with state laws and regulations
• maintain the physical environment of the daycare, including cleaning and organization
• maintain regular communication with parents regarding their child's progress and needs
• ensure a safe and healthy environment
• rendering first aid when necessary
• planning and implementing age appropriate educational and recreational activities

• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Cleaned counters, machines, utensils, and seating areas daily.
• Controlled line and crowd with quick, efficient service.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Used POS system to accurately enter orders and process payments.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.

• Monitored and maintained clean working areas and cooking surfaces.
• Prepared raw materials for cooking by cutting vegetables and preparing dough.
• Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
• Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
• Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
• Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
• Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
• Handled customer complaints professionally to prevent negative reviews or loss of business.
• Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.

• Kept reception area clean and neat to give visitors positive first impression.
• Maintained confidentiality of information regarding clients and company.
• Responded to inquiries from callers seeking information.
• Managed multiple tasks and met time-sensitive deadlines.
• Confirmed appointments, communicated with clients, and updated client records.
• Resolved customer problems and complaints.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Handled cash transactions and maintained sales and payments records accurately.