Pamela Humphrey

Determined diagnosis codes for accuracy, completeness, specificity and appropriateness to services rendered.

Accurately entered procedure codes, diagnosis codes and patient information into billing software.

Acted as a liaison between the business department, billers and third party payers in resolving billing and reimbursement accuracy.

Appropriately and correctly identified errors and re-filed denied/rejected claims as they were received from patient account representative.

Interacted with physicians and other healthcare staff to ask questions regarding services.

Utilized active listening, interpersonal and telephone etiquette skills when communicating with others.

Proficient in E/M coding and radiation oncology coding.

Greeted patients and visitors and answered telephones in a prompt and courteous manner.

Verified and entered patient information including insurance, eligibility and demographics into patient management system.

Collected and posted co-payments and other out of pocket payments from patients.

Trained employees in company and regulatory compliance requirements to promote conformance.